Bilingual (Spanish & English) Collections Agent

We are seeking dedicated bilingual collection agents to assist with the recovery of outstanding payments from our consumers.

Bilingual Representatives Needed

We are seeking dedicated bilingual (must speak both Spanish & English) agents to assist with the recovery of outstanding payments from our consumers. In this role, your duties will include communicating with consumers via telephone & email, negotiating payment plans, and enacting payment plans to help resolve outstanding balances.

Key Responsibilities

• Determining consumers’ ability and willingness to pay and identifying the appropriate repayment program/options available to them.
• Create payment schedules based on consumers’ financial situations.
• Maintains records of all delinquent accounts by accurately documenting all information pertaining to accounts.
• Deliver first class service to our customers by actively listening, building rapport, and providing empathy to ensure positive customer results. 
• Maintain adequate attendance and adhere to company policies. 

Requirements:

• Fluency in Spanish is a must
• Must speak English well
•  Minimum of 4 CXC's/GCE O' Level subjects; including English, Math & Spanish
• At least 1 year experience working in the BPO sector as a Bilingual Spanish Representative
• Clear speaking voice.
• Excellent written and verbal communication skills.
• Proficient computer skills.
• Willing to accept coaching and developmental feedback.
• Must be able to work any 5 days between the hours of 7am - 10pm, Sunday to Saturday (including public holidays).
• Applicants must reside in Westmoreland, Hanover, St. James or Trelawny.

Our Employees Enjoy The Following Benefits: 

• Attractive incentives

• Free lunch during the first week of training

• Pension retirement plan with contributions from Radius

• Health, Dental, Vision, and Life Insurance Benefits

• Paid time off

• Free Wi-fi

• Free transportation

• Excellent opportunities for advancement

• Daily contest prizes & giveaways

• Permanent employment (no contracts)

All Applicants must be able to pass a Criminal Background Check and a Drug Test.

We appreciate all applicants, however, only shortlisted candidates will be contacted.