ASSISTANT SYSTEMS ADMINISTRATOR

ASSIST. SYSTEM ADMIN.

POSITION: ASSISTANT SYSTEMS ADMINISTRATOR

JOB DESCRIPTION

JOB OVERVIEW:

Assist in ensuring efficient use of IT tools by training and supporting hotel staff, as well as supporting guests in the use of the IT services offered by the hotel. Monitoring the performance of IT services and Systems control.

REPORTS TO: Systems Administrator

ESSENTIAL JOB FUNCTIONS/SUPPORTIVE ROLE:

• Provide support to the Systems Administrator for all Installation/configuration of IT equipment following management directives and company Standards to ensure proper functioning.
• Perform preventive maintenance of IT equipment to ensure functionality, correct problems & identify anomalies.
• Provide technical advice on managing IT tools to staff.
• Keep records of the current IT equipment allocated to staff.
• Keep the user access accounts updated for the hotel IT systems.
• Implement and verify processes data backup systems, data systems, and user data.
• Participate in the process of training in the use of IT tools.
• Assist in overseeing the operations team.
• Install servers, devices, and firewalls as needed.
• Train new system users and set up their accounts.
• Monitor the performance of servers, software, and hardware.
• Ensure the smooth deployment of new applications.
• Analyze IT service statistics to identify trends and anticipate preventive actions.
• Perform the instructions, tasks, and responsibilities assigned by the immediate superior complying with the service provided by the hotel.

 KNOWLEDGE, SKILLS & EXPERIENCE

• Advanced knowledge of networking and distributed computing environment concepts and a sound understanding of the principles of routing, firewalls, network, PBX, and server applications.
• Experience with troubleshooting and issue resolution principles, methodologies, and techniques.

A strong desire to learn about new technologies.

• Excellent written and verbal communication skills
• Accounting Skills/Background
• Good understanding of networking with Cisco
• Experience in the use of OPERA, NetSuite, and Micros
• Bachelor’s degree in computer science, information science, information systems, or related field
• 2 to 3 years of experience in IT with an Accounting background
• Problem Solving Skills
• Good social skills and great team player 
• Excellent at configuring internal systems.
• Excellent diagnosis and troubleshooting of technical issues.
• Upgrade the network infrastructure.

• Be able to work flexible hours and be on call.

This job description is an outline of job requirements and may not include all job functions that may be required. This job description is subject to change without notice.

LIAISONS: Internal and external customers