Associate Sales Executive (WFH)

Caribbean HR Solutions is the Caribbean's premier HR Outsourcing company specializing in Executive Search, Recruiting, HRO and Payroll services. On BEHALF of OUR CLIENT, Build A Sign, we solicit candidates to apply for the following role:

Associate Sales Executive (WFH)

Job Summary
The Sales Executive facilitates communications and order processing for new and existing accounts and is a key contributor to the Account Manager and Business Development teams. This role drives sales by exceeding selling and service expectations.

Duties/Responsibilities:

• Execute ordering and service requests on corporate accounts, including placing custom/direct orders, optimizing storefronts and microsites, creating product additions, etc.;
• Work closely with Account Managers to deliver on customer needs and exceed their expectations;
• Keep Account Managers and customers informed about the timeline for fulfillment and provide accurate and transparent updates throughout the process to manage customer expectations effectively;
• Build rapport and engage in bottom up selling while processing orders and feed discovery information back to Account Managers (e.g. referrals, pertinent information about the business);
• Handle warm leads (transfers, form fills, abandon cart) and engage in meaningful conversations to understand customer needs and requirements;
• Proactively anticipate and resolve order issues that may arise during the sales and fulfillment process;
• Ensure high customer satisfaction.

To be successful in this role one must demonstrate:

• Customer service-orientation – be warm, personable, courteous, and solution-focused;
• Organization and strong attention to detail;
• Excellent problem-solving skills;
• Ability to multi-task;
• Internet and computer savvy;
• Ability to work well in a team, collaboration;
• Hustle and urgency without sacrificing customer service and solutions to clients;
• Ability to effectively communicate across all departments about customer needs, product availability, processes, purchase orders, etc.;
• Commitment to excellent customer experience in all forms of contact;
• Strong verbal and written communication skills;
• Expert knowledge of our materials, products, processes, and cost;
• Excellent attendance is essential – we need you here to provide an outstanding experience for our customers.

Requirements:

• Minimum of 1-2 years of sales experience, preferably in a print or design-related industry;
• Proven track record of successfully meeting sales targets and achieving growth;
• Solid experience with CRM software (Salesforce preferred);
• Minimum of five (5) subjects including Math and English; further education in sales or marketing is a plus.

Though we appreciate all candidates, only those shortlisted candidates will be contacted.