IT Desktop Support Technician

Primarily responsible for the installation, troubleshooting, and documentation of hardware and software. Assists coworkers in resolving and/or troubleshooting IT problems in person, over the phone or via e-mail.

Duties and responsibilities:

• Install, configure, test, maintain, monitor, upgrade and troubleshoot end user workstations, hardware, networked peripheral devices, and networking hardware products, ensuring all setup parameters meet industry standards.
• Follow maintenance protocols to ensure systems are secure and ready for users.
• Perform minor structured wiring repairs and punch downs.
• Receive and respond to incoming calls, help desk tickets, and/or emails regarding PC and/or hardware problems urgently.
• Occasional lifting, moving, pushing and pulling items at least 40lbs into place or crawling in tight spaces.
• Responsible for accounting, organizing and maintaining of IT assets
• Ensure confidentiality of sensitive and proprietary information; adheres to company security policies. 

Job Level: Intermediate

Requirements and qualifications:

• 3 CXCs (including English language)
• IT Industry Certificate (Comptia A+, Heart NTA NVQJ certificate in PC repairs) or higher
• Diploma in Computer Science (or an equivalent combination of education, along with industry experience).
• Technical certification (i.e. A+ certification) would be an asset.

• Knowledge of basic computer hardware and software.
• Ability to work on a shift basis, including weekends and public holidays.
• Outstanding communication skills.
• Excellent interpersonal skills, with a focus on listening and questioning skills
• Strong written and documentation skills
• Ability to work productively in a team environment.