TDC is currently seeking applications from suitably qualified candidates to fill the position of Network, System & Cloud Support Specialist in our Information Technology Department, Fort Street, St. Kitts.

VACANCY NOTICE

Network, System & Cloud Support Specialist– Information Technology Department, (St. Kitts)

St. Kitts Nevis Anguilla Trading and Development Company Limited (TDC) is a leading private sector company in St. Kitts and Nevis and is an equal employment opportunity employer. TDC is currently seeking applications from suitably qualified candidates to fill the position of Network, System & Cloud Support Specialist in our Information Technology Department, Fort Street, St. Kitts.

Job Summary:

The Network, System and Cloud Support Specialist will be responsible for supporting and maintaining network technologies, server architecture, backup and storage technologies, and cloud-based solutions. This involves working under the direction of the Network, System & Cloud Administrator to implement networking and systems infrastructure that meet business requirements.

Main Duties:

• Installing and configuring server and network hardware and software, including operating systems and applications.
• Ensuring event-log warning and errors are monitored and tracked effectively, and actioned.
• Monitoring the performance of servers and networks, including identifying and resolving performance issues.
• Maintaining the file server, sharing and permissions management.
• Maintaining the print server, group policies, Active Directory and security groups.
• Providing technical support for network and system-related projects.
• Maintaining and troubleshooting servers, including hardware, software, and network components.
• Supporting the migration of applications and data to hosted (cloud) environments.
• Responsible for optimizing the performance of servers and cloud-based solutions, including identifying and addressing performance bottlenecks.
• Ensuring routine backups are conducted and documented, errors are addressed and runs are re-scheduled accordingly.
• Troubleshooting technical issues, including hardware and software problems, and providing solutions to resolve them.  

Qualifications/Knowledge/Experience

• Bachelor’s Degree in Information Technology/Computer Science or related field
• A combination of the following, or related certifications would be an asset: CompTIA Server+, CCNA, MCSA, Linux+, AWS CP, Microsoft Azure Fundamentals, VMWare Certified Professional, RHCSA, Fortinet and/or Cisco and Juniper certifications
• 5+ years’ experience in server and network administration
• 3+ year’s experience leading a team
• A passion for customer service, efficiency, effectiveness, precision and quality.

Skills/Abilities:

• Outstanding interpersonal, verbal and written communication skills.
• Ability to make appropriate independent decisions, work independently, prioritize own tasks, and tasks of others.
• Possess personal drive and initiative regarding career growth.
• Demonstrates integrity both at and outside of work.
• Maintain a professional manner and appearance in the workplace.
• Ability to manage projects and implement plans on a timely basis.
• Ability to handle issues involving confidentiality and discretion in a mature professional manner.
• Ability to assess and provide accurate, positive, and constructive feedback for the Business Intelligence team.
• Willingness to comply with established directives, policies, and best practices

Send applications to:

The Chief Human Resources Officer

Re: Network, System & Cloud Support Specialist

TDC Human Resources Department

P. O. Box 142

Fort Street

Basseterre, St. Kitts