ASSISTANT BRANCH MANAGER (COURTS OPTICAL) - CONSTANT SPRING

Sales and Marketing

• Maximize Sales opportunity to achieve targets
• To ensure that branch achieves targets relevant to Company/ Operations Key Performance Indicators (KPI)
• Ensure that regular  branch marketing activities are implemented
• Manage Classic Club Accounts to maximize sales
• Submit weekly head counts for major competitors along with  price comparison to Regional Marketing

 Stock Management

• Ensure preparation of store for  stock take and investigation
• Ensure  adequate stock of items being promoted
• Ensure that all stock related documents are processed daily
• Ensure timely reconciliation and printing of Abbreviated Stock
• Monitor Goods on Loan to ensure compliance with Company policy
• Ensure timely preparation and submission of variance reports, perpetuals etc. to Audit Department.

Customer Care

• Ensure that all external customers receive the standard of service outlined in the Company’s Consumer Charter
• Foster team spirit among staff to ensure that the goals of the Internal Charter are achieved
• Ensure that all communications between the branch and the Fair Trading Commission and Consumer Affairs Commission are reported to the Charter Manager.
• Sanction all refunds

      Merchandising of Store

• Ensure compliance to stock allocation – this should be checked on a weekly basis
• Ensure that the guidelines relating to tagging are adhered to e.g. Managers special, spiffs, regular price tags, bureau of standard tags, POS stickers etc.
• Maintain showroom displays
• Ensure conformance with established housekeeping standards
• Ensure that product alarms are in place and are functional

       Responsibility

• Monitor individual staff to ensure achievement of KPIs and targets
• Coach and monitor staff to ensure continuous improvement
• Conduct formal performance reviews
• Ensure that staff members are properly attired in correct uniform, name badges and promotional buttons.
• Ensure proper scheduling of  staff to man store e.g. days off, vacation leave,

  Security of Store  

• Ensure that only authorized persons have access to keys and alarm panels.
• Ensure timely preparation and submission of Incident Reports

Management of Warehouse

• Ensure that all stock ( regular and  RP items) are labeled in conformance with Company Guidelines

• Ensure that Branch Stock-holding does not exceed the minimum level

Management of controllable expenses

        Responsibility

• Ensure that controllable expenses are within budget