Onsite-Customer Service, Collections Agents
Etech Global Services LLC
- Hanover / St. James / Westmoreland
- Not disclosed
- Permanent full-time
- Updated 15/11/2023
- HRM
Agents receives calls from customers, they will assist them by providing appropriate assistance/help which may include (but not limited to, General Inquiries, Upgrade/Downsize/Cancellation, Adjust Delivery Schedules, makes the appropriate recommendations for customers, Update Customer Profile.
Onsite Job Fair!!!! Onsite Job Fair!!!!!
When: November 13-17, 2023
Starting @ 9am Sharp
Register by sending your full name, to our whatsapp lines 876-318-1326 Registration begins now. Our recruiters can't wait to meet you!
We are growing, come join our Servant Leadership Team! We are a company that cares for their Employees.
Required
1 Passport Size Picture
Updated Resume
Banking details, NCB or Scotia
ID, NIS, TRN
Certificates/Qualifications
- A minimum of 3 CXC subjects including English is required.
- A minimum of 6 months - 1 year call center experience in Customer Service, Sales, Collections and/or retention.
- Candidate must be computer literate.
- Candidate must possess a Valid ID, TRN, and NIS.
- Candidate must be 18 years or older to be considered.
- Flexible to work any assigned Shift any day of the week including weekends and public holidays.
- HEART/NTA Customer Service Certificate is accepted.
- Must be able to type a minimum of 25 WPM.
- Balanced in terms of delivering utmost quality customer experience and possessing good negotiation skills.
- Problem solving skills- ability to access and research multiple sources of data.
- You must be able to handle push backs from customers who wants to cancel.
- The ideal applicant must be proficient in time management.
- You must be able to handle your calls in a polite way while being patient in handling difficult customers.
- Has Call Center experience
WHAT WE OFFER
- Tuition Reimbursement
- Employee Referral Program
- Health and Life Insurance Benefit
- Free Shuttle Service
- Leadership Program
- Paid Training
- Career Advancement Program
- Bonuses and incentives based on campaign
- Monthly Rewards and Recognition
- Opportunity to participate in Monthly Give Back Initiatives for the Community
Suite A101-104, Cazoumar Freezone,
1-3 Pimento Way, Freeport,
Montego Bay, St. James, Jamaica