Contract Customer Service Interviewer

Contract Customer Service Representative for Annual Customer Satisfaction Survey

Job Posting: Contract Customer Service Interviewer

Estimated Project Duration: November 29, 2023 - January 10, 2024
Location: Kingston & St. Andrew
Application Deadline: November 22, 2023

About Us

We are a dynamic company offering specialized customer service solutions to various industries. We are currently looking for enthusiastic and highly motivated individuals to join our team for a special 6 weeks contract position. If you are smart, witty, and passionate about delivering exceptional customer service, we want to hear from you!

Position Overview

As a Contract Customer Service Interviewer, you will be facilitating interviews for an Annual Customer Satisfaction Survey. You will be required to complete telephone interviews with clients from several Caribbean countries.

Requirements

• Access to a working laptop
• This position requires in office attendance for 6 days per week
• Excellent verbal and written communication skills
• Must be fluent in English
• Previous customer service experience is a plus

Key Attributes

• Smart and witty conversational skills
• Positive attitude and enthusiasm for problem-solving
• Exceptional charisma and charm to engage customers
• Passionate about delivering top-notch customer service experiences

 Responsibilities

• Make telephone calls and conduct interviews with clients
• Collect and document customer feedback in our Survey Platform
• Ensure a positive customer service experience in every interaction
• Perform other related duties as assigned
• Interviewers will be required to work Mondays thru to Fridays - 9:00 am - 6:00 pm (one hour lunch break) and Saturdays - 9:00 am - 3:00 pm

Compensation

• Base Salary Weekly (minimal)
• Competitive rate for targets that are achieved daily
• This is a contract position

How To Apply

Interested candidates are invited to send a resume and a cover letter detailing their suitability for the role by November 22, 2023.

Special Note

If you are already committed for other activities and jobs during this period, please do not APPLY! The project duration is short and the targets are time specific!

We thank all applicants for their interest, but only those selected for an interview will be contacted. We look forward to having you join our vibrant team for this exciting opportunity!