Laundry Linen Attendant - Temporary

About the Company Atlantis Paradise Island, a lush, oceanside resort located on Paradise Island in The Bahamas, is a dynamic destination that launched 25 years ago as a first-of-its-kind modern marvel of nature and engineering. Bahamian culture and the spirit of Atlantis' more than 5,000 beloved tea

About the Company

Atlantis Paradise Island, a lush, oceanside resort located on Paradise Island in The Bahamas, is a dynamic destination that launched 25 years ago as a first-of-its-kind modern marvel of nature and engineering. Bahamian culture and the spirit of Atlantis' more than 5,000 beloved team members are the heart and soul of this legendary resort. The immersive programming connects guests to the rich history, art, people, food, and festivities of The Bahamas while remaining dedicated to sustainability and environmental conservation.

Atlantis was developed and operated by Kerzner International, a leading international developer and operator of destination resorts, casinos and luxury hotels. In 2012, the resort development was acquired by Brookfield Asset Management. Three of the resort's five properties, Royal, Coral and Cove, participate in the Marriott Bonvoy loyalty program.

Atlantis features five unique lodging options with a total of 3,800+ rooms: the grand iconic towers of recently renovated The Royal, family-friendly accommodations at The Coral, water-side villas at Harborside Resort, all-suite luxury accommodations at The Cove, and residential-style accommodations with full kitchens at The Reef. In 2024, in partnership with Groot Hospitality, Atlantis will open a new resort, Somewhere Else, at the former location of The Beach.

The Cove, Atlantis Paradise Island's luxury hotel, is nestled along a protected cove between two private white sand beaches. The Cove offers 600 elegant suites with balconies, floor-to-ceiling ocean views, and impeccable butler service. The adults-only Cove Pool features 20 private beach cabanas with Bahamian-inspired art and design. Guests can enjoy outdoor gaming at the pool, indoor gaming at Sea Glass Lounge.

The resort is centered around Aquaventure, an innovative, 141-acre waterscape of thrilling slides and river rides, eleven pools, and five miles of white sand beaches. Home to the largest open-air marine habitat in the world, over 50,000 marine animals from 250 species make their home in natural ocean-fed environments. With its unparalleled meeting and convention space, the well-appointed Atlantis Marina with 63 slips overlooking Marina Village and more, the Atlantis experiences are endless and unique to each traveler. Additional resort amenities include the 30,000 sq ft tranquil Mandara Spa, state-of-the-art fitness center and wellness programs, outdoor tennis and basketball courts, a 400-seat movie theatre, Atlantis Kids Adventures (AKA) for children ages 3-12, gaming arcade and CRUSH, a nightclub for teens. Jokers Comedy and Night Club offers nightly entertainment and live music. The resort is also home to an award-winning 18-hole golf course designed by Tom Weiskopf, the renowned Atlantis Casino, duty-free shopping, and restaurants and lounges with celebrity chef culinary masterpieces, including Fish by José Andrés, Nobu, by Nobu Matsuhisa, Paranza by Michael White and Olives, by Todd English. Guests of Atlantis Paradise Island have exclusive access to unforgettable excursions led by local partners including Pieces of 8 boat tours, Tropic Ocean Airways and Coco Bahama Seaplanes. Day trips to The Bahamas' out islands of Exuma and Eleuthera to swim with nurse sharks or feed iguanas in their natural habitats are a few of many #BahamasAtHeart itineraries travelers can discover.

In 2022, the 65,000 sq ft Atlantis Casino will undergo a décor refresh that will include modern finishes, shimmering textures and celestial fixtures, offering an ever grander and more elegant sense of space. Other updates will include the expansion of the Atlantis Casino's two on-site lounges, an exciting high-limit slots lounge, and an expansion of the exclusive gaming salon, Salon Prive. The Atlantis Casino hosts 85 table games, 700 slot machines and a 15,000 sq ft Race and Sports Betting Parlor.

Atlantis has committed to a meaningful connection with the ocean, marine life, sustainability, and environmental stewardship through its purpose-led efforts with Dolphin Cay and the Atlantis Blue Project Foundation (ABPF). Founded in 2007, Dolphin Cay, the resort's 14-acre marine mammal habitat, is an advanced marine education center and animal rescue rehabilitation hospital whose first residents include 17 rescue dolphins from Hurricane Katrina. Visitors to Dolphin Cay, one of the world's largest and most sophisticated marine-mammal habitats in the world, can participate in creative, non-disruptive, "interactions," that build real awareness, stir emotion, and help fund the resort's conservation efforts. Every visit to Dolphin Cay and each Atlantis Marine Adventure, such as snorkeling and SCUBA diving, benefits ABPF, the resort's nonprofit 501©3 organization dedicated to saving sea species and their extraordinary habitats throughout The Bahamas and surrounding Caribbean seas.

Job Summary

Responsible for the collection and delivery of Housekeeping, F&B linen, and guest valet clothing.

Main Duties & Responsibilities

• Ensures that linen inventory count is conducted and advise manager of any immediate to ensure para levels remain consistent
• Stocks laundry item shelves as necessary.
• Collects soil linen from the different floors and transport to assigned collection points
• Receives guest phone calls and records this information on the control sheet.
• Collects guests' clothing from their rooms between 8am and 10am, in a logical sequence, ensuring the room number and name is clearly marked on the laundry list.
• Logs all guest clothing and staff uniforms, checking for discrepancies between the laundry list and actual count. Also checks for stains, tears and missing buttons.
• Informs the guest and Laundry Supervisor immediately of any problems with incoming clothing.
• Separates guest clothing and uniforms into appropriate classifications; dry cleaning, washing pressing, colors etc, and searches all pockets to remove foreign objects such as pens.
• Forwards clothing articles to the spotter, cleaner, presser and informs them of any unusual occurrences.
• Assembles and packs cleaned and pressed guest and staff clothing into groups as stated on the original laundry list inspecting each item to ensure of a quality finish and that all items are accounted for. Prices each laundry list and maintains appropriate production and accounting records.
• Returns guest clothing to their rooms ensuring the clothing is placed into the closet. Arranges staff uniforms on the storage rails by department.
• Informs Assistant Laundry Director or Laundry Supervisor on any projected shortages of materials.
• Maintains a clean, safe orderly work area and immediately reports any equipment malfunctions or safety hazards to the Laundry Production Supervisor or the assistant Laundry Director.
• Displays the highest standards of customer service at all times, welcoming customers in a polite, gracious and enthusiastic manner; paying attention at all times; anticipating and meeting their needs.
• Responds quickly and positively to guests' questions, requests, problems, and complaints and resolves them effectively and consistently.
• Maintains overall knowledge of the resort and provide proactive assistance to customers when appropriate using clear and concise conversation.
• Always smiles and engages our guests first, using their name when appropriate and maintaining eye contact at all times.
• Demonstrates departmental knowledge and efficiency at all times.
• Stays well groomed, looking professional, clean and appropriately fitted in compliance with the company's standards.
• Follow and enforce health, welfare, and safety policies and procedures to ensure a safe environment for all guests and fellow team members.
• Ensure your workspace is cleaned and sanitized as directed by the Company. (These processes may change from time to time based on seasonality or recommendations from our Health and Safety Department.)
• Practice good hygiene prior to reporting to work and when returning to your assigned workstation. This includes, but is not limited to: washing your hands, avoid touching your face, limiting unnecessary physical contact with others, coughing/sneezing into a tissue or the inside of your elbow, and disinfecting frequently used items and surfaces in your work area as directed by Management using company provided cleaning products.
• Wear company issued Personal Protective Equipment such as masks or gloves from time to time as directed by the Company.
• Perform other reasonable duties that may be requested from time to time.
• The Company operates a twenty-four (24) hour business. Therefore, you will be rostered to work shifts, which may change from time to time.

Requirements

• High school diploma or equivalent vocational training.
• Minimum one (1) year experience in a Laundry preferred.
• Attention to detail
• Exceptional customer service skills
• Able to work flexible hours (mainly late night)
• Valid driver's license
• Able to work in a fast pace environment