We use cookies to customise our website for you, giving you the best possible user experience. If you continue without changing your settings, we’ll assume that you are happy to receive this personalisation. Find out more about our cookie policy

Cancel
This job is expired
< Return to Job Search Return to Job Search
Azul Beach Resort (KMS Jamaica Limited)

ASSISTANT CUSTOMER CARE MANAGER

Azul Beach Resort (KMS Jamaica Limited)

  • Hanover / St. James / Westmoreland
  • Not disclosed
  • Permanent full-time
  • Updated 09/11/2023
  • Azul Beach
Apply Now

To address, respond and resolve all guest-related comments, issues or incidents whether online or on site. Assist with group pre arrival, arrival and check out procedures.

RESPONSIBILITIES:

  • Respond politely and discreetly to guest complaints and allegations whether they be online or in presence.
  • Providing a timely follow up, response that results in guest satisfaction or acceptance.
  • Ensure that completion of guest satisfaction surveys reach the established goals per month.
  • Ensure that Hotel information is presented to guests following Karisma graphic design standards.
  • Keep up to date and participate in the promotion and sales of non-package enhancements such as spa services, candlelight dinners, wine sales, special events contributing to reaching respective sales objectives.
  • Inspect the lobby areas frequently, ensuring they are clean, ordered, scented, dry with ambient music that adheres to standards.
  • Ensure that all team members maintain effective communication with all related departments to ensure a smooth service delivery.
  • Maintain a good working relationship between Front Office, Reservations and Concierge
  • Ensure that all team members maintain effective communication with all related departments to ensure a smooth service delivery.
  • Maintain a solid working relationship with all internal suppliers.
  • Schedule and manage pre shift briefings
  • Participate in other meetings as required.
  • Apply progressive discipline as per ABN disciplinary code and grievance procedures.
  • Ensure storeroom requisition approval, adequate stock, storage, and handling of all items needed for the departments.
  • Know all the services and facilities provided by the hotel, to provide information to guests.
JOB PROFILE:
  • 2 years in a similar position in a 5-star hotel
  • B.A in Tourism, Management or similar

Ref: ASSISTANT CUSTOMER CARE MANAGER
Apply Now

Azul Beach Resort (KMS Jamaica Limited)

Azul Beach Resort (KMS Jamaica Limited)

View Employer Profile

  • Seven Mile Beach, Negril, Jamaica

View More Vacancies from Azul Beach Resort (KMS Jamaica Limited)