Client Relations Assistant (Temporary)

PROVEN Bank (Saint Lucia) Limited is looking for suitably qualified candidates to fill the position of: C LIENT R ELATIONS A SSISTANT ( TEMP ) The successful candidate will form an integral part of the client relationship management process for four months. This individual will provide professional,

Overview

PROVEN Bank (Saint Lucia) Limited is looking for suitably qualified candidates to fill the position of:

CLIENT RELATIONS ASSISTANT (TEMP)

The successful candidate will form an integral part of the client relationship management process for four months. This individual will provide professional, personal and superior quality customer service to all existing clients and prospective customers.

Core Functions

• Serve as the first line of contact for the Bank's customers
• Manage relationships with clients, with the aim of providing excellent customer service and expanding the use of services offered by PROVEN Bank (Saint Lucia) Limited (PBSL) • Knowledgeable about clients, client transactions and client financial relationships, i.e., how PBSL can fit into customers' financial needs
• Accurate handling of client transactions within core banking platform
• Facilitate the opening and closing of client accounts
• Engage in constant communication with clients via telephone and email
• Prompt attendance to all queries and correspondence from clients and correspondent banks, including SWIFT- related requests
• Maintain up-to-date and accurate records of client information
• Cognizant of business development opportunities and refer leads to the Business Development department
• Facilitate clients with the opening of credit card accounts
• Assist clients with accessing their account information via eBanking

Performance Standards

• Provide courteous and professional customer service
• Demonstrate reliability and ability to react efficiently and effectively to problems • Show persistence and overcome obstacles
• Strict adherence to deadlines and company processes and procedures
• Maintain strict confidentiality

Competencies

• Detail oriented/meticulous
• Ability to perform in a fast-paced environment and often multi-task
• Building relationships with clients; understanding clients' needs
• Excellent communication skills, both written and verbal. Effective listening skills • Strong organisational and time management skills
• Ability to maintain good composure
• Strong interpersonal skills
• Ability to work well within a team
• Goal-oriented; focused

The minimum qualifications/skills are:-

• Three A-Levels or CAPE passes in Accounting/Business/Economics/Finance/International Relations or equivalent combination of education and experience
• Two years' experience working in a similar environment would be desired • Ability to speak a foreign language would be considered advantageous • International exposure and an understanding of international business cultures would be an asset
• Intermediate computer skills/knowledge of Microsoft Office Suite

Detailed resume must be submitted to:



Email Subject: CLIENT RELATIONS ASSISTANT (TEMP)

By: Tuesday November 14, 2023

We thank you for your applications of interest but note that only short-listed applicants will be contacted.