Operations Supervisor (Mandeville)

The Operations Supervisor is responsible for safeguarding efficient and secure service execution by ensuring team members' adherence to Standard Operating Procedures (SOPs) and promoting a culture of safety and excellence within the designated department.

Responsibilities

• Lead, guide, and supervise assigned team members to ensure a high level of operational performance and efficiency.
• Manage and coordinate team schedules to ensure punctuality and readiness for duty, optimizing the deployment of resources.
• Ensure strict adherence to the company's Standard Operating Procedures (SOPs) related to the secure transportation of cash and valuables.
• Oversee compliance with all security protocols and measures.
• Assist in the training and development of team members with a focus on enhancing operational skills, safety measures, and customer service excellence.
• Coordinate daily operational tasks and assignments, ensuring smooth workflow and efficient execution of armoured cash transportation services.
• Collaborate with relevant departments to ensure seamless integration of operations and to address any operational challenges that may arise.
• Manage and report any operational incidents, discrepancies, or security breaches promptly and in line with established reporting procedures.
• Investigate incidents, implement corrective actions, and recommend preventive measures to mitigate future risks.
• Perform any other duty as assigned within the scope of the position, contributing to the overall success and effectiveness of the department.

Requirements

• An Associate Degree or Diploma in Business Administration or related field.
• A minimum of three (3) years of experience in a similar environment or a related industry, with a focus on supervision and operations.
• Strong understanding of security protocols and safety measures related to the transportation of cash and valuables.

 Special Conditions

• Travel may be required occasionally for operational purposes.
• Flexible to work on shifts, weekends, and public holidays and for extended hours.