Client Care Specialist

Position Purpose: Providing a great experience to our clients by keeping them engaged, responding to their interactions in a timely manner and ensuring that their issues are resolved. Each Specialist is responsible for having dynamic conversations that assist them in their processes and result in the customer wishing to continue doing business with us. Specialists are required to be analytic, and problem solving, with an ability to multi-task and provide a personalized experience to the customer. Therefore, the ability to build relationships, research, improvise, and type quickly is a must.  

Minimum Requirements: 

Education:

•Minimum 5 CXC/CAPE/ subjects including: 

· English 

· Mathematics 

· Business 

· Science 

Experience:

•College and/or professional training 

•At least six months BPO/Contact Center experience 

Skills: 

• Typing Test 20 wpm 

• Analytical Ability 

• Computer Literacy 

• English comprehension 

• Technical Skills 

• Sales Skills 

• Contact Centre Simulation 

Attributes: 

Competent in the following areas: 

• Attention to details. 

• Empathetic 

• Teamwork 

• Eager to learn 

• Ability to multitask 

• Strong communications skills 

• Customer Obsessed 

• Analytical and Problem solver 

• Relationship Building 

• Results driven 

• Confident, Resilient with ability to tolerate stress 

• Sales ability and persuasiveness 

Disclaimer 

The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job, which may vary, based on job location, department or the assignment. The actual essential duties, responsibilities and qualifications may vary by location, department, reporting structure or other business needs. No inference should be drawn that a specific job duty, responsibility or qualification is non-essential by its absence from this description.