Customer Service Manager

The Customer Service Manager oversees the Client Relations Team, designing feedback programs, resolving client complaints and implementing customer service strategies aligned with company goals.

Responsibilities

• Oversees the day-to-day operations of the Client Relations Team.
• Designs and implements programs that solicit customer feedback on products/services.
• Investigate client complaints and provide timely feedback and solutions.
• Develop and implement proper customer service strategies and techniques that align with the company’s overall strategy.
• Ensures accurate records are maintained for all clients.
• Manages new and existing client relationships.
• Monitors the time taken to process client requests, queries and complaints.
• Constantly assess practices to ensure the client experience is improved.
• Communicate performance expectations and provide ongoing feedback to team members.

Requirements

• A Bachelor's Degree in Business Administration or Management Studies or a relevant field 
• Three (3) years of experience in a management position.
• Two (2) years of experience in a customer service environment.