Warranty Manager

The Warranty Manager will co-ordinate the day to day operational issues surrounding the sale of warranty in Courts, Lucky Dollar, Ashley and RadioShack stores in Jamaica

We are the largest retailer in the region, offering many opportunities for growth and development and are looking for a talented and dedicated individual to fill the position of:

Warranty Manager

(Kingston, Jamaica)

 The incumbent will:

• Maintain a complete knowledge of all aspects of the Extended warranty (EW) product in the Courts, Lucky Dollar, Ashley and RadioShack stores in Jamaica
• Prepare/monitor results of the EW product
• Create and implement new strategies to increase installation sales and revenue
• Monitor effectiveness of marketing material and coordinate changes with Marketing Department.
• Ensure that branches have sufficient Supa Shield materials (POS, Brochures, flyers etc.)
• Create, input, and amend EW prices, codes and descriptions
• Monthly branch visits island wide to conduct monitoring and coaching of Customer Service Representatives whilst providing performance management support to Branch Managers
• Provide support to administrative personnel regarding warranty related matters
• Oversee the introduction and ongoing management of sales incentive programs and promotions
• Liaise with Learning and Development Team to coordinate training and refresher sessions

Academic Qualifications and Key Competencies Include:

• Tertiary level education, preferably a degree or diploma in Business Administration or related discipline
• Minimum 3 years’ experience working in a medium to large retail/commercial operation
• Proven experience in warranty management
• Knowledge of warranty claims processing
• Ability to analyse sales data
• Strong communication and interpersonal skills
• Proficient in the use of MS Office Suite
• Problem Solving, Critical Thinking and Analytical Skills
• Strong Positive Values

We thank all applicants for their interest; however, only short-listed candidates will be contacted.