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Operational Management: Staff Management: Customer Service: Safety and Compliance: Financial Management: Marketing and Promotion: Maintenance and Repairs: Inventory Control: Record Keeping: Compliance and Regulations: Security: Vendor and Supplier Management: Emergency Response:
Qualifications:
Apply via this link- https://ibsslu.bamboohr.com/careers/22
Application Deadline: 17th November 2023
Service Station Manager
Hired Caribbean
- Castries
- Not disclosed
- Permanent full-time
- Updated 17/11/2023
Job Summary: The Service Station Manager is responsible for overseeing the day-to-day operations of the service station, ensuring the provision of quality customer service, managing staff, maintaining safety and environmental compliance, and achieving financial targets. Key Responsibilities: Operati
Overview
Job Summary: The Service Station Manager is responsible for overseeing the day-to-day operations of the service station, ensuring the provision of quality customer service, managing staff, maintaining safety and environmental compliance, and achieving financial targets.
Key Responsibilities:
- Ensure the smooth operation of the service station, including fuel dispensing, retail sales, and other facilities.
- Monitor inventory levels and order supplies, including fuel, oil, and convenience store items.
- Assist with the recruitment, training, supervising and schedule service station staff, including fuel attendants, cashiers, and maintenance personnel.
- Conduct employee performance evaluations and provide ongoing training.
- Maintain high standards of customer service and satisfaction.
- Address and resolve customer complaints or issues promptly and professionally.
- Train staff in delivering excellent customer service.
- Enforce safety standards and ensure all employees follow safety procedures.
- Ensure compliance with environmental regulations, including fuel spill prevention and waste disposal.
- Monitor daily sales and expenses to achieve financial targets.
- Develop and manage the station's budget, including profit and loss statements.
- Implement pricing strategies to remain competitive in the market.
- Develop and execute marketing and promotional campaigns to attract and retain customers.
- Stay informed about market trends and adjust marketing strategies accordingly.
- Oversee maintenance and repair activities to maintain the station in good working condition.
- Coordinate maintenance schedules and manage service contracts.
- Manage inventory levels of fuel, oil, and convenience store items.
- Implement inventory control processes to reduce losses and waste.
- Maintain accurate records of daily transactions, inventory levels, and expenses.
- Prepare reports for upper management or regulatory agencies as required.
- Ensure the service station complies with all local regulations related to safety, environmental standards, and business operation.
- Implement security measures to protect the station and its assets, including surveillance systems, alarm systems, and employee training on security procedures.
- Establish relationships with fuel suppliers, convenience store suppliers, and other vendors.
- Negotiate contracts and agreements with suppliers to secure favorable terms.
- Develop and implement emergency response procedures for situations like fuel spills, fires, and accidents.
Qualifications:
- Bachelor's degree in business management, hospitality, or a related field (preferred).
- Previous experience in service station management or a related industry.
- Strong leadership and communication skills.
- Knowledge of safety regulations and environmental compliance.
- Financial acumen and budget management skills.
- Marketing and customer service expertise.
- Proficiency in record-keeping and use of relevant software.
Apply via this link- https://ibsslu.bamboohr.com/careers/22
Application Deadline: 17th November 2023
Ref: 25932
Apply Now