Customer Service Represenative

We are a part of Jamaica National Group Limited and together, we represent a globally respected brand, boldly finding ways to enrich lives and build better communities. Our core values make us who we are and are demonstrated in everything we do; rooted in RESPECT we believe our everyday jobs contribute to something bigger than ourselves. We are dependable and pride ourselves in our authenticity and in the transparent solutions we create that bring value to our customers.

An exciting opportunity exists for a suitably qualified and experienced candidate with a passion for customer service and securing business to join our team at Santa Cruz and Port Maria as a Customer Service Representative.

• Achieve sales target outlined for the branch assigned

• Provide quotations to customers

• Sell JNGI Products and services effectively to all customers

• Underwrite proposals and print issues and file relevant documentation

• Provide accurate and thorough responses to customer queries

• Cross-selling of products offered by the JN Group

• Deliver excellent customer service as well as identify and discuss prospects’ need

• Incept policies, make policy changes and follow through on all insurance queries and requests for JNGI clients as requested

• Participate in marketing and promotional activities

• Assist branch to achieve desired retention ratio

• Ensure ‘Know Your Customer’ (KYC) compliance of files processed

• Adhere to all policies, legal and regulatory controls and procedures

• First degree in Business Administration, Management Studies or related discipline

• Certificates in Motor, Property, and Liability Insurance from the College of Insurance and Professional Studies

• Should meet the licensing requirement of the Financial Services Commission of Jamaica (FSC)

• Three (3) years’ experience as a Customer Service Representative in a General Insurance Company

• Excellent communication skills

• Excellent customer service skills

• Highly flexible and organized

• Cross-selling and securing business skills

• Influencing skills

• Ability to work well in a fast paced environment

• Ability to thrive in a dynamic team environment

• Professionalism, integrity and trustworthiness combined with a cooperative attitude.

Application Closing Date: Novmeber 14,2023