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Influx

Sales Team Leader - Work From Home (All Parishes)

Influx

  • Kingston and St. Andrew / St. Catherine / St. James
  • Not disclosed
  • Contract
  • Updated 08/11/2023
  • HRD

Influx offers a fully remote experience with a vibrant culture. Apply now!

Influx provides customer service for brands and tech companies on-demand, 24/7, every day of the year (including holidays). To achieve this, our operation includes agents and managers working around the globe.

Client Team Leaders manage a portfolio of clients to establish and consistently meet or exceed service delivery objectives in performance, output, and quality; as well as root cause analysis and resolution of problems.


Required Skills, Abilities & Knowledge:

  • Must have at least 2 years of leadership experience and sales knowledge

  • Agent selection, onboarding, rostering, coaching, and offboarding

  • Excellent client communication (written, spoken, visual) that generates confidence in our clients

  • Ensure that we are providing a great service

  • Communicate effectively with the client.

  • Drive improvements felt by other Delivery Units

  • Meet or exceed the goals of your clients through continuous improvement of agent performance, output and quality

  • Strong identification and solution-selling skills

  • Foster confident relationships through open and engaging communication

  • Must have been able to describe & remotely demonstrate products and match their advantages to customer needs

  • Working knowledge of Microsoft Office and Google Docs

  • Must have flexible availability to work any day and any hour of the week/weekends/public holidays.

 

Internet and Device Requirement:

  • Internet Speed of 40-50 Mbps / Upload Speed - 20 Mbps 

  • System: Windows 10 or more. 32 -bit Operation system.

  • RAM 8GB or more

  • Processors - Intel Core i5 or up.

  • Laptop ( No Chromebook, Linux OS, or Desktop)

  • Wired headset

  • Quiet working environment

 

Benefits:

  • 100% remote - The flexibility of working from home without having to go to the office

  • An international and diverse work atmosphere :)

  • Extensive growth opportunities


We’re looking for detail-oriented and thoughtful people to join our growing international team! 


If you feel that this role is for you, please feel welcome to apply!


Ref: Sales CTL

Influx

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