Hospital Billing Clerk

The Hospital Billing Clerk is responsible for contributing to the efficient operation of the Hospital Billings Department and provides professional administrative/clerical support to the Department.

Position Summary:
The Hospital Billing Clerk is responsible for contributing to the efficient operation of the Hospital Billings Department and provides professional administrative/clerical support to the Department.

Specific Responsibilities/Duties:
• Provides exceptional customer service to internal/external customers daily.
• Compiles patient’s notes for audit.
• Audits and updates patients’ files to request further payments.
• Prepares intermediate and final hospital invoices in a timely manner.
• Contacts patient/relative regarding final invoices and files invoices.
• Handover of insurance/companies invoices and/or relevant documents to the Administrative Assistant (Billings) promptly upon completion to action the final stages.
• Resolves queries from patients, relatives, companies and doctors.
• Processes patient ledger for refunds/credit notes.
• Clears overnight/weekend payments from the safety deposit box.
• Liaises with other Departments, doctors and companies concerning billing.
• Applies advances to patient’s accounts on the Hospital Management System.
• Follows-up on receivables and ensures that payment is made.
• Calculate amounts on Explanation of Benefits (EOBs) from Insurances to ensure the Invoice is Paid in full.
• Documents all relevant information and inserts ‘Add Notes’ on the System.
• Calculates co-payments to ensure that accurate payment is received upon discharge.
• Works in the admission office/night shift when required.

Minimum Experience and Training:
• Minimum 5 O’ level passes inclusive of Mathematics and English Language.
• Proficient in Microsoft Office Suite.
• At least two (2) years’ work experience in a similar position.

Knowledge, Skills and Abilities:
• Knowledge of office practice and procedures.
• Knowledge of filing and preparation of invoices, receipts and bills.
• Must be customer service oriented.
• Ability to establish and maintain effective working relationships with internal/external partners.
• Ability to work effectively under stress, to prioritize, multi- task within tight deadlines and respond to changing demands.
• Ability to demonstrate integrity and maintain confidentiality.

Other:
• Must be able to work a shift system including weekends and public holidays.