Influx builds full-service customer support teams that can flex and scale monthly. We enable companies of all sizes to deliver consistent and high-quality service 24/7. Our team is growing and we are looking for highly competent Customer Service Agents for voice support.
Job description
You’ll be tasked with answering customers' questions. You'll need to be able to think on your feet, communicate clearly and effectively, and empathize with customers who are struggling to solve a problem.
Tasks include:
Communicate effectively via phone, email and chat with our customers
Coordinate effectively with peers and your manager
Contribute to a high-performance and friendly workplace culture
Identify and assess customers' needs to achieve satisfaction
Strives for the one contact resolution goal and eliminates the need for follow-up
Foster confident relationships through open and engaging communication
Go above and beyond to engage with customers
Requirements:
Equipment Requirements:
Benefits:
The flexibility of working from home without having to go to the office
Work with clients in the USA, EU and elsewhere
Extensive opportunities to learn from, and work with, high-performing colleagues
Career opportunities! We're a fast growing startup with roles and positions to grow into
If this sounds like you or someone you know.
Please complete this written assessment at the following link and make your formal application below.
https://influx.typeform.com/to/Tm6V1bxL#thread=CBH-JA
Apply below!