Service Excellence Lead

Inchcape Barbados Inc., a subsidiary of the Inchcape Group the world’s leading independent automotive distribution partner is seeking to recruit a Service Excellence Lead.

Inchcape Barbados Inc., a subsidiary of the Inchcape Group the world’s leading independent automotive distribution partner is seeking to recruit a Service Excellence Lead. The successful candidate will be the responsible for managing an engaged, efficient service team that provides exceptional customer service.

 PRIMARY DUTIES & RESPONSIBILITIES

• Achieves revenue targets, executes process improvement goals and objectives for the department as guided by the Service Excellence Manager
• Uses appropriate reports, tracking systems and surveys to monitor trends and makes decisions to accomplish department goals and exceed customer expectations
• Closely manages and maintains Work-In-Progress on a daily basis to minimize the department’s liability and capture all potential revenue
• Executes the marketing and sales strategies for the Autobody Solutions department to grow and promote new business while ensuring retention of existing customers
• Creates a positive environment by driving accountability, training, coaching, motivating and rewarding service team members
• Ensures all personnel throughout the department observe all company rules regarding attendance, time keeping, standards of workmanship, safety regulations and workspace tidiness
• Ensures all customer concerns are addressed promptly and professionally, in keeping with company guidelines

Qualifications & Experience Required

• Bachelor’s Degree in Management or any related discipline with seven (7) years relevant work experience
• Proficient in Microsoft Office Suite with the ability to navigate Microsoft Excel
• Sales or Marketing Experience in an FMCG environment will be an asset
• Strong interpersonal and communication skills are essential attributes for this role
• Excellent negotiation skills