TELESALES AGENT UNCAPPED COMMISSION WALK-IN INTERVIEW (ONSITE MONTEGO BAY)

Maple Leaf to Jamaica; Join Our Canadian-Inspired Team!

Maple Leaf to Jamaica; Join Our Canadian-Inspired Team!

WHO WE ARE:

At ContactPoint360, we believe in thinking differently when it comes to customer experience.  We’re a global BPO, offering innovative contact center solutions and have been in business for 12 years and counting!  We’re a certified GREAT PLACE TO WORK employer in Canada.  We lead with a focus on people first, and we know what it takes to recruit and hire the absolute best within our markets. 

Please check out our video on YouTube.  This video is designed to give you an idea of the type of culture we have created here at ContactPoint 360:  

https://youtu.be/AsPjX-5uyQQ

Scope:

As an inbound Telesales professional you will have a pivotal role assisting the company achieve our goal of new customer growth while maintaining an exceptional customer experience and setting a new benchmark in the industry. You will be responsible for promoting our products and services to new potential customers while being supported by a team leader who will help coach you on our sales best practices.

 Responsibilities:

• Answering inbound sales calls from customers interested in learning about our products and services
• Discussing and assisting a customer’s needs and matching that with the most suitable price plan and promotion
• Promoting our products and company on each call
• Efficiently navigating our order entry system(s) as necessary
• Handling calls professionally, meeting company, regulatory and compliance standards
• Accurately documenting interaction details
• Meeting Key Performance Indicators (sales process, call quality, attendance, and call conversion, and product selection)
• Staying educated on corporate initiatives, market changes and process changes

Knowledge, Skill Set & Qualifications:

• Minimum of three (3) CXC/GCE subjects, including English Language or HEART Level-II Certificate in Customer Service
• City and Guilds Mathematics and English accepted
• Excellent verbal and written communication skills
• Good customer focus and adaptability to different personality types
• Great problem-solving skills
• Great listening and conversational skills
• Detail Orientated
• MUST have 100% schedule flexibility, 24/7 shift flexibility including Weekends & Public Holidays
• Valid Government ID, NIS, T.R.N
• Minimum 6-months experience in BPO telemarketing
• BPO Sales experience a plus

 At ContactPoint 360 our employees have the benefit of: