Client Relationship Executive

The Client Relationship Executive position resides within the Customer Service Department of the Guardsman Group.

A Little About Us

The Guardsman Group stands on over 40 years of experience, unmatched technical capabilities and the unwavering belief in the right of safety for all. Each and every day, our matchless range of services puts Guardsman in the lives of people in every corner of Jamaica and throughout the Caribbean. We've pioneered technologies and perfected procedures to give our customers the best solutions for their homes and businesses. As we enter another decade, we continue to be the industry leader. Today, Guardsman consists of 13 companies and over seven thousand talented staffers who are proud to call themselves a Guardsman.

The Role

Candidates should possess excellent customer service skills with a proven track record of building and sustaining good business relationships with clients.

What You'll Be Doing

• Establish and sustain long term relationships with all clients through the use of a well utilized communication strategy. 
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; executing the solution and conducting follow-ups to ensure resolution and satisfaction. 
• Maintain a good understanding of each product and service as well as the various company processes required to deliver these services.
• Identify and assess customers’ needs and satisfy those needs in the shortest time possible through frequent client communication and coordination with various departments.
• Input all client interactions and client issues in the CRM software in a timely manner to ensure for real time monitoring of client cases.
• Generate the necessary reports on client interactions.
• Make recommendations for creative and innovative ways to build stronger relationships with our clients.
• Recommend potential products, services and process improvements for the company to better serve clients.

A Little Bit About You

• Excellent Customer Service Skills
• Excellent Written and oral communication
• Computer literate with knowledge of Microsoft Office Applications
• Self-motivated and possess ability to work on own initiative

Minimum Qualifications

• Bachelor’s Degree in Business Management, Marketing or Customer Service
• Minimum of 3 years’ experience in Customer Service
• Must have a valid driver’s licence and a reliable motor vehicle

We thank all respondents for their interest, however, only shortlisted applicants will be contacted.