Business Process Analyst

The Business Process Analyst will be responsible for assisting with analyzing business processes and workflows with the objective of optimizing and improving end-to-end business processes and solutions..

   Major Responsibilities

• Research, analyze and recommend changes to the organization’s business processes to improve operational efficiencies, service and profitability.
• Assist in the collection of information and evaluation of same in the alignment of project and organizational goals.
• Conduct interviews with staff and management to determine “As Is” processes
• Create flowchart, process maps and other diagrams
• Support the documentation of “To Be” processes and workflows across all departments (standard operating procedures).
• Collaborate with Internal Audit and Process & Control Improvement teams to ensure that required controls are embedded in all standard operating procedures.
• Ensure alignment of standard operating procedures with standards from parent companies
• Plan and execute key stakeholder continuous process improvement (CPI) workshops (using process improvement methodologies)
• Design and prepare documentation, training materials and communication for implementation of new or updated processes.
• Assist in facilitating training of employees on new policies and standard operating procedures
• Support periodic (annual) policy and process review and updating of requisite documentation

Other:

• Any other duties in keeping with the function and nature of this job

 Specialized Knowledge, Skills and Training Required:

• Strong problem-solving analytical skills with attention to detail and accuracy
• Ability to prioritize and handle multiple requests concurrently, with the flexibility to adapt seamlessly to rapid shifts in direction/strategy
• Exemplary interpersonal skills
• Excellent written and verbal communication skills
• Strong Project Management skills
• Strong documentation skills
• Good interpersonal and interviewing skills
• Certification in Lean Six Sigma or any other Process Improvement methodologies

Academic qualifications and experience required for the job:

• Bachelor's degree in Business Administration, Economics, Accounting or a related field
• Proficient in Microsoft Office Tools including Microsoft Visio
• Two (2) years of experience in process optimization
• Advanced understanding of business functions, workflows, and processes
• Experience in an FMCG, sales/distribution/customer-focused environment is an asset

Working Condition: (e.g. dust, dirt, heat, abnormal hours, frequent travel, overtime, etc.)

• Predominantly 9:00 am – 5:00 pm; may be required to work outside the set work hours; Saturdays or Public Holidays.
• Will be exposed to a Distribution Center & Warehouse environment, at an occasional frequency
• Frequent to moderate walking short/long distances within the Distribution Center, Office and Warehouse areas
• Occasional traveling requirements, CBL Head Office and Distribution Centers across the island when necessary
• Occasional exposure to forklifts & delivery trucks within the Warehouse area
• Expected to operate within an “open” concept office environment.