Customer Care Associate

The Customer Care Associate answers and attends to interactions (voice and non-voice, incoming and outgoing) and queries and operate communication equipment to relay calls.

Core Functions

• Answer and attend to interactions (voice and non-voice, incoming and outgoing) and queries and operate communication equipment to relay calls.

• Cross sell various products and services through the Customer Care Centre.

• Provide sales leads to the direct Sales Team and Branches.

• Support customers on boarding to online banking.

• Maintain established call tracking tools.

• Escalate issues identified which are preventing customers from self-serving online or on any non-branch channel.

Qualifications and Experience

• Bachelor’s Degree in Banking, Business Administration, Accounting or any other related discipline.

• A minimum of one (1) year experience of working in a Bank / financial institution in a customer service or sales environment.