23 VOICE SUPPORT AGENTS NEEDED TO START ONSITE IN MBJ

The Associate will be responsible for handling in-bound telephone calls from travel partners and/or direct guests requiring information about products, services, pricing, and company website assistance.

CUSTOMER SUPPORT AGENTS NEEDED URGENTLY TO START

IN MONTEGO BAY  (6AM-6PM DAILY)

Conduent is the world’s largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it’s digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning –Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at Conduent.com

Our employees enjoy:

• Compensation package inclusive of base plus incentive and shift differential for some shifts
• Convenient onsite clinic,7-days per week providing affordable healthcare access.
• Free transportation between Freeport and Montego Bay Town Center
• Extended Transportation offered to and from Savanna-La-Mar and Falmouth for some shifts*
• Health Insurance Benefits
• Company paid Life Insurance coverage.
• Free internet access - via assigned kiosks.
• Flexible shifts
• Career and Employee Development –Grow your career and earn possible promotions to Leadership
  positions and Operational roles in Information Technology, Human Resources, Accounts
• Exciting opportunity to work across diverse industries-Healthcare, Retail, Travel, Banking and Technology
• Twice-monthly Business Day (on-site financial company visits, providing service and convenience to employees)
• Active Sports Programs with vibrant interdepartmental and business house competitions in basketball

 Responsibilities

• Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution.
• Identifies customer needs by referring to case notes and examining each as a specific case.
• Performs routine call center activities concerning business products and services.
• Uses standard scripts and established guidelines and under supervision, to meet SLAs.
• Provides customers with information that is specialized and communicated in a warm empathetic manner.
• Gathers all necessary information to update the database.
• Escalates issues to senior levels, based on complaints or concerns.
• Explains company policies to customers.

 Requirements:

• 3 or more CXCS including English Language /High School Leaving certificate /Heart Level II certificate.
• Must be able to work between 6:00 am to 6:00 PM including the weekend and holidays.
• Excellent customer service and communication skills (verbal & written)
• Ability to accurately perform data entry of both text and numeric information at a rate of at least 27 wpm from both spoken and printed sources.
• Excellent listening skills
• Excellent time management and prioritization skills
• Strong attention to detail skills
• 1 year experience working in a Call Center environment would be preferred.

Click here to apply to this vacancy

 *** Applicants must be at least 18 years of age, present valid Government issued photo ID, TRN, NIS, Original and Photocopy of Proof of Qualifications, Birth Certificate, 3 professional/character references (Name and Contact numbers). Applicants must have a clean Police record(company-paid) and may be subject to drug screen***