ACE IT TECHNICIAN

JOB TITLE

ACE IT TECHNICIAN

DEPARTMENT

Information Technology

HOURS OF WORK

According to operations of the location.

POSITION SUMMARY

The ACE IT Technician is responsible for ensuring that the ACE propriety systems, LAN connectivity and PC hardware systems are properly functioning. The incumbent is also responsible for delivering the required information to end-users and assists all end users with any IT related issues.

EDUCATION & TRAINING REQUIREMENTS

EDUCATION & TRAINING

• A Diploma in IT or any related IT field.
• Ability to evaluate critical systems, prioritizes work, and determines solutions
• Excellent verbal and written communication skills.
• A working knowledge of these technologies: Microsoft products i.e. server and client versions, related utilities, database applications, networking technologies, cloud base technologies and any IT related hardware installation and support.
• A+ or similar certification.
• Network+ would be an asset.
• A working knowledge of or background in integrated online systems, LANs/WANs, telecommunications networks, and application software.

EXPERIENCE

• At least one (1) year experience in a similar IT related field.
• Must be able to work 24/7 shift, public holidays and weekends.
• Must have basic hands on experience with networking, configuring networksubnets, etc.
• Terminating network connections.
• Hands on experience in database backups and restoration.