Director, Application Delivery Services

Director, Application Delivery Services

Function: Technology Application Delivery Services

Salary range: In accordance with appropriate salary schedule

• Responsible for the efficient and cost-effective operation and recovery of the Bank's digital and client experience application solutions, following governance, processes and policies that govern application development and promotion to the production environment. Application categories include digital and client experience and agile practice. Responsible for application testing and business analysis, and agile practice management ensuring adherence to established methodology.
• Leads IT application related initiatives ensuring development and implementation that will enable creating and maintaining competitive advantage in a constantly changing marketplace.
• Responsible for directing, managing and delivering large, complex, mission critical, application development projects. Identifies the drivers, strategies and needs of clients' technology operations and leads internal change to support those operations.
• Responsible for the management of client relationships, interfaces and maintains communications with clients and business management, ensuring adherence and delivery of agreed service level agreements. Monitors business and technology developments and provides on-time response and support all lines of business.
• Responsible for the smooth workflow of the application delivery services team ensuring high standards and quality of technical work. Responsible for and leads reviews of tools and technologies for improving performance and reducing costs. Establishes, monitors and adheres to budget for respective area.
• Responsible for determining the feasibility of new products / systems by analyzing market / economic data, competitor practices and vendor viability, making recommendations to Deputy Chief Information Officer to ensure that the correct applications to support the Bank's strategy are selected.
• Prepares business proposals on technology upgrades, new technical integration or new products for highly complex issues that affect multiple business areas. Represents the organization on external committees from a technical perspective to cover and market the Bank's interests, in vendor partnerships identifying all risks to the application portfolio and the appropriate risk mitigation factors, makes presentations as required to internal and external audiences.
• Responsible for ensuring that current banking application environments are logically secured. Maintains leading-edge personal and professional development by regular and focused activity, which covers the complete development spectrum eg. conferences, courses, personal coaching, etc. Keeps up-to-date personally with latest thinking in discipline by attending and presenting at conferences, producing research material for leading-edge journals, etc.
• Responsible for the cost, funding models, performance measurements and reporting on outcomes. Formulates strategy and policy. Maintains constructive relations with internal clients and external partners managing expectations.
• Accountable for a team of in-house senior managers and specialized solution designers, who in turn have responsibility for teams of systems analysts and development staff. In addition to this, due to growing demands, new technologies and specialization, the incumbent will also lead and be accountable for a team of 50+ globally located contract designers, developers and analysts. Provides leadership, guidance and highly specialized knowledge / advice to direct reports, internal business partners and senior / executive management in the areas of key business metrics and client information. Leads the delivery of high-quality team engagement, improved service efficiency, maximizing of business relationship development opportunities, and models a culture of continuous improvement and customer service excellence.

• A degree level qualification in Information Technology.
• Practical expert knowledge in, application development, integration and implementation, operating systems and systems testing procedures.
• Leadership: knowledge of approaches, tools, and techniques for gaining the cooperation and support of others.
• Expert knowledge of software integration, database concepts & tools.
• Advanced knowledge of Information Technology principles, practices and processes.
• Extensive knowledge of changing and complex technological and industry information and trends.
• Good understanding of banking systems, and operations procedures.
• Complete understanding of systems development and methodologies.
• Influencing and negotiating skills - ability to impact decisions within and outside own organization.
• Interpersonal relationships-- works well with individuals and groups in a constructive and collaborative manner using relevant approaches, tools and techniques.
• Ability to connect the people, processes, and technologies required to deliver business solutions.
• Ability to collaborate with third party IT teams working at off-shore locations.
• Ability to influence decisions with credibility across business functions or technologies with analysis and facts.
• Leadership - demonstrated ability to effectively apply approaches, tools, and techniques for gaining the cooperation and support of others achieve strategic and tactical organizational goals.
• Decision making and critical thinking - knowledge of and experience in tools and techniques for effective use of a broad range of factors, assumptions, frameworks and perspectives when solving problems.
• Relationship management - able to establish and build healthy working relations and partnerships with clients, vendors and peers.
• Good written communication skills - able to produce a variety of business documents that demonstrate command of language, clarity of thought and orderliness of presentation.
• Good oral communications skills: ability to express oneself and communicate with others verbally; recognizing that verbal communication is more than just language - it includes tone, style and structure.
• Team management and team building skills: ability to form, build and manage effective teams.
• Proven leadership skills.
• Consulting skills.
• Proven project management skills.
• Strategic logical thinker.
• Good business acumen.
• Intellect balanced by practical and pragmatic approach.
• Executes and delivers on promises.
• Forward & strategic thinking.
• Conceptual thinking.

• Risk management, knowledge and experience of process, tools and techniques for assessing and controlling an organization's exposure (assets, liabilities, reputation) as it relates to the application delivery portfolio.
• Planning: tactical, strategic-ability to contribute to operational (short term), tactical (1 - 2 years) and strategic (3 - 5 years) planning in support of the business plan.
• Budgeting: knowledge and experience of specific policies and practices for planning and administration of budget.
• Demonstrated experience in a leadership role with responsibilities related to managing highly skilled IT application development teams.
• Application delivery process: knowledge and experience of major tasks, deliverables, formal methodologies and disciplines for delivering new or enhanced applications.
• IT systems management: knowledge and experience of the asset and process management practices, requirements, and support services for the IT function.) as it relates to the application delivery portfolio.
• Interpersonal relationships: knowledge and experience of approaches, tools and techniques for working with individuals and groups in a constructive and collaborative manner.
• Decision making and critical thinking: knowledge of and experience in tools and techniques for effective use of a broad range of factors, assumptions, frameworks and perspectives when solving problems related to the delivery of the bank's applications.
• IT environment: knowledge of and experience in the development and implementation of the full range of the organization's Information Technology (IT) applications.
• 5 - 10 years comprehensive technology experience with focus on application delivery services.