Manager, Customer Care

Take the right step in securing your professional growth, join our team as a Manager in our Contact Centre!

Are you a goal oriented and dynamic leader who enjoys working in a fast paced environment? Do you enjoy working with a team while supporting their growth and development? Do you enjoy leading high performance teams? Are you looking to expand your career?

A local leader in financial services is currently seeking a dynamic and innovative leader, to join our team as a Manager.

Key Responsibilities:

- Ensures that outstanding service is provided to all our customers, internal and external, on a consistent basis.

- Coaching, developing, and training Supervisors to be industry leaders in Customer Service, Accountability, and achieving aggressive targets.

- Solving escalated customer queries quickly and professionally.

- Building a high performance environment where people feel valued, motivated, and engaged to perform.

Why Work With Us?

- Development and growth opportunities locally and internationally.

- Stable employment with a competitve compensation package.

- Dynamic work environment.

- Individual and team rewards.

What Do You Need?

- An undergraduate degree in Management Studies, a related field or a combination of relevant work experience and professional studies.

- 5 years in a Customer Service environment, with 2 years in a Managerial capacity.

- Passion, drive, determination, and a desire to be a part of an exciting team.

All qualified candidates are welcome to apply, however, only shortlisted candidates will be contacted.