ONSITE TECHNICAL SUPPORT VACANCIES -UP ALL NIGHT

The Associate will be the first point of contact in providing solutions to customers’ technical issues. The Technical Support Associate is required to use expertise, passion and creativity to meet the needs of our customers.

Conduent is the world’s largest provider of diversified business process services with leading capabilities in transaction processing, automation,analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it’s digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning –Conduent manages and modernizes these interactions to create value for both our clients and their
constituents. Learn more at Conduent.com

Our employees enjoy:

• •  Compensation package inclusive of base plus incentive 

  • Convenient onsite clinic,7-days per week providing affordable healthcare access

  • Health Insurance Benefits

  • Company paid Life Insurance coverage

  • Career and Employee Development –Grow your career and earn possible promotions to Leadership positions and Operational roles in Information Technology, Human Resources, Accounts

  • Exciting opportunity to work across diverse industries-Healthcare, Retail, Travel, Banking and Technology 

  Job Description - Technical Support Associate  

• Ensures calls are resolved in a timely manner.
• Maintains the highest standard of quality and guarantees customer satisfaction on every call.
• Provides product solutions.
• All other duties as assigned

The ideal candidate should possess the following:

• Experience in customer service (via phone, chat, in person, etc.).
• 3 or more CXCs including English Language, Information Technology is also a plus.
• Experience in a technical support and/or desk top support role.
• Strong technical background (Computer technology and troubleshooting).
• Understanding of the concepts of navigation, search engines, downloading music, and other web based applications.
• Ability to work any 9 hours shift in a call center environment.
• Excellent verbal and written communication skills.
• Ability to multitask.
• Must complete online application here ( Please complete application using a computer/desktop/laptop) 

 INTERESTED APPLICANTS MUST:   *** Applicants must be at least 18 years of age, present valid Photo ID, TRN, NIS, Original and Photocopy of Proof of Qualifications, Birth Certificate, 3 Professional/Character References (Name and Contact Numbers). Applicants must have a clean Police record(company-paid) and may be subject to drug screen***