Systems Analyst

The Systems Analyst is responsible for administering, maintaining, and enhancing our technology solutions that support our business operations. This position will work closely with cross-functional teams to ensure that our systems are aligned with our business objectives and requirements.

TITLE:                      SYSTEMS ANALYST

REPORTS TO:           Chief Information Officer

LOCATION:              Head Office, Chaguanas

TYPE:                       Full-Time, Permanent

Do you have strong analytical skills, with a passion for IT systems and problem-solving? If this sounds like you, Excellent Stores Limited is hiring a Systems Analyst to increase the operational efficiency of the company and the productivity of its users.

POSITION OVERVIEW

Reporting to the Chief Information Officer (CIO), the Systems Analyst will be responsible for administering, maintaining, and enhancing our technology solutions that support our business operations. This position will work closely with cross-functional teams including operations, marketing and other business stakeholders to ensure that our systems are aligned with our business objectives and requirements.

KEY RESPONSIBILITIES

• Gather and analyse business requirements and recommend, implement, modify and test suitable software solutions.
• Provide technical expertise in assessing IT solutions or process changes that can improve efficiency and productivity.
• Administer system configuration changes and technical support according to business needs on all company systems including but not limited to Microsoft Dynamics NAV, Magento, Price Checkers, Mobile PoS.
• Implement process automation using AI-based and other tools such as UiPath and Selenium.
• Ensure software systems are up-to-date and routinely maintained to maximize service availability, operational efficiency, data quality, an acceptable level of security, and adherence to company standards.
• Deploy and manage new systems that do not require specialization.
• Monitor systems for faults and resolve as needed.
• Analyze issues and business requirements, research potential solutions, consult with stakeholders and develop requirements and acceptance criteria for internal development or hand-off to developers. Develop and implement solutions when external vendor or specialization is not required.
• Ensure customizations, new features, data quality, documentation, designs, analysis, communication, requirements, and acceptance criteria are in accordance with company quality standards.
• Analyse information on users’ issues and provide resolutions.
• Analyze and evaluate incident reports and make recommendations to reduce incident rate.
• Escalate Support issues in a timely manner and follow up on outstanding requests and ensure timely resolution.
• Liaise with software vendors to implement projects and request service and fixes.
• Orient, train and provide guidance to new and existing end-users on the use of IT solutions following appropriate policies and procedures.
• Prioritize work according to company objectives. Utilize the productivity tools available to establish and maintain a high level of productivity i.e. Outlook, DevOps, AutoTask.
• Work with other members of the IT team including Junior Systems Analysts, as well as other departments of the company.
• Develop and maintain IT procedure and user software manuals and checklists as it relates to the company’s software systems.
• Implement and manage change control process for software applications including but not limited to Microsoft Dynamics Suite, including NAV and LS Retail.
• Write, manipulate and analyse queries for Microsoft SQL.
• Assist in designing and generating Reports for use by the Business as necessary.
• Provide after-hours support as necessary to Retail Stores.

 Perform any other duties assigned by the Manager.

JOB REQUIREMENTS

Knowledge/Experience:

• Bachelor’s degree in Computing or other technology-related field.
• A minimum of three (3) years’ working experience in IT systems analysis and design.
• Proficiency in administering and manipulating Microsoft SQL and writing queries in T-SQL.
• Proficiency in a modern programming language such as Python.
• Experience with an Enterprise Resource Planning system. 
• Experience with Microsoft Dynamics Suite, including NAV and LS Retail is considered an asset.
• Experience with Magento is considered an asset.
• Proficiency in Microsoft Office.
• Experience working in a dynamic environment of change.

 Required Competencies:

• Excellent troubleshooting, analytical and problem-solving skills.
• Superior written and oral communication skills.
• Ability to work independently and work co-operatively with others in a team environment.
• Ability to work in a fast-paced environment.
• Adhere to a set of core values that are represented in decisions and actions such as honesty, ethics and integrity.
• Prioritizes tasks by importance and deadline.
• Respects and maintains confidentiality.
• Seeks ways to improve service delivery.