Retail Operations Manager

to contribute to developing, implementing, monitoring and reviewing a business strategy that maximises the retail net profit by driving sales and controlling costs at the regional level. To build motivated and high-performing teams through effective leadership and line management of retail staff.

Responsibilities include but are not limited to the following:  

• Work with members of the Corporate Management Team to communicate company strategy, business priorities and targets for the retail outlets and ensure systems are in place to enable the shop managers to receive the information promptly.  

•   Generates ideas about future retail activities to ensure a cutting-edge strategy; maintains up-to-date knowledge of the marketplace, competitors and trends.  

•   Uses open feedback mechanisms from the operations team with other  

departments to ensure the integration of the retail strategy with other JBL activities.

•   Influences and supports the retail element of the annual budget process, ensuring understanding and ‘buy-in’ from the operations team. Constantly reviews financial data and supports the Operations Manager by providing realistic input into the sales budgets.  

•    Takes decisions on day-to-day retail operations within a defined work area, including the strategic planning of resources.  

•    Translates the strategic goals into retail operational plans to achieve the targeted growth in sales and profit; identifies and optimises promotional opportunities, ensuring these are coordinated with broader promotions and campaigns.

•    Ensures that the retail operation complies with all policies and procedures relating to Security, Health and Safety; influences any changes necessary to meet statutory requirements, ensuring minimum risk to staff members and the business.

•    Ensures all new proposals meet the required return on sales prior to submitting any recommendations to the Operations Manager; all new restaurant locations must be visited to ensure they will trade effectively and meet the proposed budgets.

•    Interact with retail teams and customers to understand and identify critical business issues to ensure the alignment of tactics and strategies.

•    Takes a lead role in building a strong sales management culture with the operations team; spends time coaching Managers, identifying skills and opportunities for development; provides advice and guidance on restaurant manager issues when needed.  

•    Works with the HR Manager to ensure people management issues are satisfactorily resolved, and relevant HR policies and procedures are adhered to. Chairs disciplinary, grievance, capability hearings and appeals as required.  

•    Proactively manages and reviews the performance and progress of restaurant staff and the restaurants themselves; sets objectives and targets; works with HR Manager and Training Coordinator to develop individual training plans for the team.  

•    Maintains and constantly develops innovative and cost-effective stock generation; monitors stock weekly to achieve bottom-line sales budget against monthly targets  

•    Regularly produces and presents a range of financial/non-financial reports for the Directors as required.

SHARED RESPONSIBILITIES

Shared responsibilities include:

• Empowered to make decisions on all aspects of running a defined group of regions/shops within the guidelines set by the company.  

• Consult with the appropriate departments on all non-routine decisions. Involved in the strategic direction and development of the company, participates in the  decision-making process for new initiatives, projects and procedures  

• Service of Product Training.

EDUCATIONAL REQUIREMENTS

• B Sc. Degree in Business Administration or Hospitality Management.
• A current Food Handler’s Permit

• Strong computer skills and ability to work effectively with Microsoft Office Suite.
• Excellent analytical skills

• Strong interpersonal skills and highly resourceful and organised.
• Experience in Inventory and Procurement.