Overnight Reservation Specialist

itel is the largest Caribbean-born customer experience provider and we are now an award-winning international company. We take pride in empowering our teams, treating every member like family.

This role will be a liaison between our company and its current and potential worldwide customers with the purpose of retaining and growing specialty customer business.

Essential Duties and Responsibilities:

· Accurately clarify, research and communicate information to provide options that fulfill customer needs in response to inquiries, requests and requirements related to new and existing car rental reservations. As appropriate cross sell ancillary products & services to obtain and grow revenue.

· Ensure that all interactions are in accordance with company policies and standards of customer service and professionalism. Customers include Prestige (Chairman's Club, President's Club, CEO, etc.), Corporate Tour and general consumer groups.

· Accurately clarify, research and communicate information to provide and implement solutions in response to customer inquiries, requests and issues related to past and future car rentals. Customers include Prestige (Chairman's club, President's club, CEO, etc.), Corporate Tour and general consumer groups.

· Accurately input required data into various company systems for tracking and retention of customer records. Insure that all interactions are in accordance with company policy and standards of customer service and professionalism.

· Provide highly accurate and prompt assistance, completion and processing of forms and/or reports related to reservation special handling requirements or requests.

· Coordinate forthcoming reservations and/or investigate customer service issues through telephone and email communication with field operations personnel. Insure accurate and timely completion of adjustments for customers. Prepare communications to customers using professional standards of vocabulary and grammar.

· Participate in special projects and/or conduct various other duties as may be required or assigned.

Qualifications

Required Experience:

· High School diploma.

. Minimum of 2 years current related experience in a customer care environment or inside sales.

. At least 3 CXC subjects including English and Mathematics.

Required Knowledge, Skills, Abilities:

. Ability to work the 4PM to 1AM shift.

· Excellent verbal and written communication skills

· Effective listening and telephone skills

· Strong negotiation, decision making, and problem-solving skills

· Strong analytical, mathematical skills and organizational skills

· Advanced computer skills using MS Outlook, MS Office and multiple specialized applications.

· Ability to handle complex customer issues while maintaining a positive attitude.

· Ability to demonstrate strong initiative to exceed expectations.

· Attention to detail, and ability to work independently and in teams.

· Ability to speak read and write English fluently.

· Regular and punctual attendance is required.

Supervisory Responsibilities

This position does not have formal supervision responsibilities.

Travel Requirements

You must have your own mode of transportation.

itel is an equal opportunity employer offering competitive pay, as well as a whole host of benefits designed to support employee comfort, and wellbeing. This includes paid training, opportunities for career advancement & development, as well as medical and life insurance, in a fun and inspiring work environment with great on-site amenities.

Disclaimer

The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job, which may vary, based on job location, department or the assignment. The actual essential duties, responsibilities and qualifications may vary by location, department, reporting structure or other business needs. No inference should be drawn that a specific job duty, responsibility or qualification is non-essential by its absence from this description.

The fine print:

This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions, hours and responsibilities may change as business needs require.