Recoveries Officer

The incumbent contributes to the success of the organization by reducing the number of delinquent accounts.

Main Responsibilities:

• Contact and or notify all members whose loans are in arrears and seek payment arrangements from these members to return their account to a current status
• Implement delinquency control and collection procedures
• Liaise with collection agencies and Attorney’s to collect outstanding loans from members whose loan account is classified as delinquent
• Prepare weekly and monthly Delinquency Reports and Collection Activity Reports
• Assist members with their inquiries and Loans Applications at the reception desk when required from time to time. 
• Maintain confidentiality in receiving, storing and disseminating member and employee information. There must be no instances of breaches of confidentiality

Minimum Qualifications & Experience:

• 5 CXC/GCE/CAPE O’Level passes including, Mathematics, English, and Accounts
• Minimum three (3) years’ experience in recoveries for a financial institution
• Computer literate with proficiency in Microsoft Word and Excel
• Current police certificate of good character

Essential Knowledge, Skills & Attributes:

• Written and oral communication skills
• Debt Recoveries Certificate and/or credit collection experience
• Certificate in Finance Law with working knowledge of AML/CFT and FATCA compliance reporting requirements and procedures
• Assertiveness
• Confidentiality and ethical standards

Key Relationships:

In performing job functions, the incumbent is likely to interact regularly with the following internal and external stakeholders:

• Loans Department
• Administrative Assistant
• Information Technology Department
• External – Bailiffs and Debt Collectors