Client Relationship Officer

JN Bank Limited is looking for a Client Relationship Officer for our HWT Branch. This role supports Branch Sales & Relationship Managers in growing business through existing and new customers.

We are a part of The Jamaica National Group Limited and together, we represent a globally respected brand, boldly finding ways to enrich lives and build better communities. Our core values make us who we are and are demonstrated in everything we do; rooted in RESPECT we believe our everyday jobs contribute to something bigger than ourselves. We are dependable and pride ourselves in our authenticity and in the transparent solutions we create that bring value to our customers.

JN Bank Limited is looking for a Client Relationship Officer for our HWT Branch. This role supports Branch Sales & Relationship Managers in growing business through existing and new customers.

Contract: Fixed Term (Renewable)

Job Category: Clerical

Key Responsibilities:

• Find and refer leads for JN Group products and services
• Identify existing members for additional products and services, addressing their needs
• Manage the client relationship by maximizing the use of the CRM Platform on a daily basis and the overall quality of the customer relationship
• Monitor potential member and revenue losses, alert Branch Management, and help resolve issues
• Adhere to policies, legal controls, and procedures
• Prepare and submit loan applications for approval
• Review credit applications in accordance with JN Bank’s Credit Risk Framework
• Ensure quarterly 90-Day Action Plans and Work Plans are completed, approved and submitted / within agreed deadlines

Requirements:

Qualifications & Experience:

• Bachelor’s Degree in Banking and Finance, Marketing, or relevant fields
• Minimum of one (1) year experience in the financial services industry
• Exposure to mortgage and personal credit would be an asset
• Knowledge of the Group’s products, services, operations and core systems is a plus
• Proficient in MS Office suite

Personal Attributes:

• Flexible and organized
• Good communication skills
• Good negotiation skills
• Strong selling and relationship management skills
• Engaging personality with a customer service focus
• Comfortable in a dynamic team setting