Immediate Hire - Roadside Assistance Specialist (Montego Bay- Onsite Position)(600 hrly base salary)

Roadside Assistance Agents Needed! The Concentrix + Webhelp family is growing, and we want YOU to be part of our new campaign.

Fawud Nuh!!

Join our exciting team of exciting Game Changers!

Come join our Dynamic Concentrix + Webhelp family, as we want you to be a part of our constant growing organization.

All CNX team members benefit from:

• Competitive salary.
• Health and Life Insurance Premium.
• Transportation service.
• Marriage & paternity leave.
• Weekly lunch subsidy.
• Onsite nurse.
• Paid referral program
• Feminine Benefits
• Employee Assistance Program
• Career development & growth opportunities
• Employee engagement activities: Competitions, tournaments, special theme days, staff & birthday parties
• Wide list of reward and recognition programs

Job Requirements:

• Managing large amounts of incoming calls in a friendly and helpful manner.
• Responding to inquiries from customers about the availability and cost of vehicles as well as taking reservations from service departments and external customers.
• Assist customers with their inquiries on future reservations or anything on the account’s services
• Up-selling, when appropriate, by informing customers of additional services.
• Identifying and assessing customers’ needs to achieve satisfaction.
• Providing accurate, valid and complete information by using the right methods/tools
• Following communication procedures, guidelines and policies.
• Participating in all refreshers, reviews or courses for policies, procedures, system and method updates and regulations as required..

We require that you have:

• Minimum High School Diploma and related work experience.
• Minimum 6 months to 1-year experience in the BPO industry
• Excellent verbal and written communication skills
• Good customer focus and adaptability to different personality types
• Great problem-solving skills
• Great listening and conversational skills
• Detail Orientated
• MUST have 100% schedule flexibility, 24/7 shift flexibility including Weekends & Public Holidays
• Valid Government ID, NIS, T.R.N
• Ability to type a minimum of 26 wpm with 90% accuracy
• Reliable internet speed of at least 20 Mbps upload speed and 10 Mbps download speed
• A quiet and private work environment free from distractions
• Basic computer navigation skills and knowledge of Microsoft Office applications (Word, Excel, PowerPoint, 
• Ability to work with difficult customers in difficult situations
• Solid customer service attitude, self-motivation, and critical-thinking ability
• Comfortable working independently or in a team
• Ability to maintain confidential information
• Empathetic Skills
• Strong time management and organizational skills

Concentrix + Webhelp is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

We are not a Team; we are a Family. We are different by design. We celebrate being different because it makes us different..