Canteen Manager

RESPONSIBILITIES AND DUTIES:

• Plans, directs and supervises meal preparation, cooking and distribution, ensuring consistent service for all shifts.
• Ensure the proper use of kitchen equipment to promote safety and efficiency.
• Coordinate and supervise the activities of the chef trainers’ team to ensure the team effectively carries out its mandate.
• Participates in menu preparation, ensuring menus are updated, and recipes are revised as necessary. 
• Plan, assign, and review work of assigned staff; adjust work assignments as necessary to respond to fluctuating workloads. 
• Obtain customer feedback regarding the quality of food served and services provided and take steps necessary to ensure customer satisfaction.
• Participate in developing sanitation, security and safety standards and ensure implementation of standards established.
• Coordinate the development of policies and procedures for the operation of services.
• Order food and non-food supplies, check deliveries and maintain inventory.
• Analyze and monitor food and supply costs and revenue data daily, weekly and monthly. 
• Prepare financial reports such as profit and loss statements as needed to ensure food service operations stay within the allotted budget.
• Supervise work area, equipment cleaning and maintenance and ensure adherence to all safety procedures pertaining to work methods, equipment operation and fire safety.
• Provide coaching and guidance for performance improvement and development of the food services team.
• Maintain proper documentation pertaining to food services department activities.
• Execute all activities following Juici Patties policies and safety procedures.
• Participate in the food services team member hiring process.
• Conduct regular performance evaluations that are timely and offer constructive feedback.
• Perform any other related duties that may be assigned.

EDUCATIONAL REQUIREMENTS AND EXPERIENCE/ PERMITS

• Minimum Level 3 Certificate in Commercial Food Preparation or its equivalent
• Supervisory Management certification.
• Minimum two years of work experience in a similar capacity.
• Proficient in Microsoft Office

• A current Food Handlers Permit

REQUIRED SKILLS/PHYSICAL REQUIREMENT(S)

• Knowledge of food preparation, services, procedures, and practices.
• Knowledge of the nutritional value, adaptabilities, and uses of various foods.
• Knowledge of mathematical calculations used to determine the number of servings in a given amount of food, modify recipes, and determine food costs and projections.
• Knowledge of equipment and supplies used in food preparation and service and its care and operation.
• Knowledge of food purchasing, receiving, and storage.
• Knowledge of quality assurance relating to a food service operation.
• Ability to plan work schedules and maintain work standards.
• Excellent verbal and written communication
• Proficient knowledge of customer service procedures and principles

• Principles and methods of business correspondence, recordkeeping and filing.

• Ability to resolve customer complaints and issues promptly and professionally.

• Principles and practices of effective leadership and employee supervision, including training and performance evaluation.