Systems Support Officer

Systems Support Officer

JOB DESCRIPTION/SPECIFICATION

POSITION: Systems Support Officer

DEPARTMENT: Strategic/Administration

REPORT TO: Strategic Administration Manager

Purpose of Job

To provide IT support to the organization in conjunction with sister agencies, TEF and TPDCo.

Key Output/Deliverables

• Maintenance, monitoring of computers
• Configuration and of software and hardware purposed for organization
• Ensure timely maintenance

Main Duties/Task

Installing and configuring computer hardware, software, systems, networks, printers, and scanners

• Monitoring and maintaining computer systems and networks
• Responding in a timely manner to service issues and requests
• Providing technical support across the company (this may be in person or over the phone)
• Setting up accounts for new users
• Repairing and replacing equipment as necessary
• Testing new technology
• Monitoring of Happy or not devices at Port Royal on a ship day
• Any other reasonable duties that may be assigned

Arrange and monitor schedules for the Department by possessing the following:

• A technical, logical thought process
• An ability to stick to strict deadlines
• An ability to prioritise and delegate
• A keen eye for detail

Dimension, authorities, and decision-making

• To ensure that the functions of the department are carried out in a timely and efficient manner      
• Computer Science
• Computing
• Engineering

Performance Criteria

• keep computer systems running smoothly and ensure users get the maximum benefit from them
• install and configure computer hardware operating systems and applications
• monitor and maintain computer systems and networks
• talk staff through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
• troubleshoot system and network problems, diagnosing and solving hardware or software faults replace parts as required 
• provide support, including procedural documentation and relevant reports
• follow diagrams and written instructions to repair a fault or set up a system
• support the roll-out of new applications
• set up new users' accounts and profiles and deal with password issues
• respond within agreed time limits to call-outs
• work continuously on a task until completion (or referral to third parties, if appropriate)
• prioritise and manage many open cases at one time
• rapidly establish a good working relationship with customers and other professionals, such as software developers
• test and evaluate new technology
• conduct electrical safety checks on computer equipment
• Ensure that data system and files are properly maintained

Minimum education and experience

• At minimum have some certification in IT related discipline from recognized institution
• Minimum of one (1) years’ experience in an IT related post
• Knowledge of the Cruise industry would be an added benefit

Key Competencies

• Good oral and written communication skills
• Self-motivated
• Must be a team player
• Super proficient in computer programmes, e.g., Microsoft. Excel, Power Point
• Proficiency in technology and things thereof is an asset
• Good typing skills
• Knowledge of the Tourism sector would be an asset
• Ability to act on own initiative

Behavioural competencies

• Team player
• Loyalty to the management and the organization
• Very good interpersonal skills
• Collaborate effectively with other agencies
• Operate in excellence
• Must be able to travel at short notice

Liaison/Principal contacts

Internal

External