Assistant Store Manager

The Assistant Manager is responsible, in conjunction with the Store Manager, for accomplishing store goals/objectives.

PURPOSE OF JOB 

The Assistant Manager is responsible, in conjunction with the Store Manager, for accomplishing store goals/objectives. The perfect fit for our team would assist Store Management in creating a positive store culture by treating employees fair and with respect. Additionally, they would be self-motivated, dependable and able to work effectively in a fast-paced environment while maintaining 100% total customer focus.

MAIN ACCOUNTABILITIES:

• Ensure maximization of sales and profitability.
• Ensure high level of customer service experience and excellence.
• Ensure security and safety of store; complying with all environmental and safety guidelines.
• Control store expenses and management of budgets.
• Ensure compliance of employees to company policies and procedures.
• Manage inventory and stock levels in accordance to company policies and guidelines.
• Ensure high level of sanitation and cleanliness of store and facility.
• Ensure standards of hygiene are maintained and that the store and associated service lines comply with health and safety regulations. 

GENERAL duties and Responsibilities:

• Managerial responsibilities of the Assistant Manager shall consist of, but not necessarily be limited to, the following:
• Train staff on the delivery of excellent customer service.
• Support in the recruitment and development of new employees.
• Provide directives to Customer Service Associates (CSA) as and when necessary.
• Maintain in-store inventory and stock levels.
• Investigate in-store inventory variations and shortages.
• Ensure proper upkeep of business records.
• Create and distribute store rosters to store employees and submit to Store Manager for review and update to biometric attendance system.
• Regularly review CSA accountability sheets and records as prescribed by the store manager
• Perform administrative duties as required by the managers
• Report all misconduct to the Store Manager, Retail Manager or the Human Resources Department.
• Ability to identify operational problems in the store and develop standards, policies, and procedures to handle such.
• Develop programs that are geared at fostering high productivity and customer satisfaction and ensure its execution.
• Participate in all programs geared towards employee development.
• Directly participate in the merchandising and stocking of the store.
• Performing cashing duties.
• Assign employees to perform specific tasks.
• Provide courteous and prompt resolution of employee and/or customer issues.
• Ensure proper procedure is followed in the receipt of inventory
• Ensure implementation and enforcement of the store’s established daily procedures for operation.
• Perform daily computer entry and paperwork and end of shift close out.
• Conduct meetings with staff members in the absence of the manager while maintaining 100% total customer focus.

Required Qualifications, Knowledge, Skills, and Abilities:

• Minimum an Associate Degree or Diploma in Hotel / Restaurant Administration, Marketing or Business Management.
• Three (3) years previous experience of fast food, restaurant, retail or convenience operations.
• Previous experience with a retail liquor operation or in the liquor industry. (vendor representative, supplier representative).
• Physically sound, with the ability to perform heavy physical activities occasionally
• Ability to communicate effectively, both orally and in written format.
• Ability to meet targets and deadlines.
• Must Possess organizational and management skills.
• Ability to pay attention to details.
• Possess leadership and decision-making skills.
• Possess planning and time management skills.
• Must possess an enthusiastic spirit and be friendly and welcoming.
• Must be result driven individual with strong customer service skills.
• Must be willing to work 24 hours shift system including weekends, nights and public holidays.