Chat Customer Service Representative - Portmore

Chat Customer Service Representative

Position Summary                                         

• Should be responsible for delivering outstanding customer service
• Upbeat, outgoing, motivated persons, with the entrepreneurial spirit needed.  
• Ensures customer satisfaction and loyalty by assisting and resolving a wide variety of technical requests, inquiries and complaints.

Roles and Responsibilities

• Creates an exceptional experience for the customer by using professional customer service techniques, personalizing and focusing on adding value to the chat/email.
• Ability to type at least 30WPM
• Retains existing customer/services through the use of proactive customer service/consulting techniques and enabling customers to perceive value in the service
• Have strong written communication skills and could create a friendly rapport with the customer via email or live chat.
• Resolves problems on the first contact, and with a minimum of transfers by consistently improving personal technical knowledge and understanding
• Can read a situation and respond in the right voice via email or live chat.
• Manipulate systems and escalate issues to the appropriate personnel for final resolution.
• Participates in ongoing training in keeping with Client’s request and changing business strategies.
• Adheres to HGS’ policies and procedures.
• Maintains a positive attitude and support HGS’ Commitment to Excellence.
• Performs other duties as assigned. 

WHAT YOU’LL GET FROM US:

• Investment in your future with tuition reimbursement and performance-based growth opportunities across multiple locations.
• Investment in your development with paid training and ongoing education. Experience isn’t necessary – we’re best in-class in service and sales – we’ll share our secret sauce with you
• Insurance - Medical, Dental, Vision, Disability and Life Insurance plans
• Time off - Paid vacation
• Meals – We offer subsidized lunch and breakfast options
• Performance based incentives 

QUALIFICATIONS:

• CXC/ CAPE. At least 5  subjects including English A and Mathematics
• Experience. At least 6 months Sales/Customer Service experience and At least 6 months BPO/Call Center experience
• Coachable. Success starts with those who quickly learn, apply and stick to our sales process.