Recruiting Supervisor

NOTE: APPLICATION WITHOUT A RESUME WILL NOT BE PROCESSED.

JOB SUMMARY:

Responsible for leading a team that research, sources, recruits, screens, and interviews qualified candidates for various positions available within the organization.

KEY AND CRITICAL RESPONSIBILITIES INCLUDE:

• Monitor and guide the recruiting team to ensure their team is meeting expectations.
• Partners with managers and supervisors to identify and determine the knowledge, ability, skills, and other qualifications required for candidates.
• Drives and coaches’ team on developing and maintaining a network of contacts to help identify and source qualified candidates; and initiating contact with potential candidates to conduct initial screening and schedule interviews accordingly.
• Ensures all the necessary measures and protocols are observed for new hire orientation.
• Drives continuous improvement for team through trend reporting analysis, metrics management and encouraging team members to improve their own skills.
• Ensures culture on team is positive.
• Offers new ideas and suggestions for improvement.
• Identifies and implements new practices and processes.
• Demonstrates a commitment to customer service; anticipates, meets, and exceeds expectations by solving problems quickly and effectively; making customer issues a priority. Implements training and development strategy on a regular and consistent basis.
• Leads by example.
• Establishes new measurement systems if/where possible.
• Exchanges knowledge and information with other members of Recruiting team to ensure best practices are shared throughout.
• Generates reports and maintains records in accordance with applicable Federal, State, and local employment-related legislation.
• Performs other duties as assigned.

KEY COMPETENCIES:

Knowledge & Experience

• At least three (3) years of experience in a BPO Recruitment/Sourcing environment
• 2 or more years of supervisory experience.
• Ability to motivate / drive a team in a fast-paced environment.
• Ability to adhere to deadlines.
• Good interpersonal and communication skills
• Must possess good oral and written skills.
• Must be confidential and trustworthy.
• Proficient in Microsoft Office Suite (Intermediate Level in Microsoft Excel)
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Education/Accomplishments:

• Bachelor’s degree in human resources, Business Administration, Project Management, or related fields
• Supervisory skills/training certification.

Personality:

• Outgoing friendly personality
• Dynamic interpersonal and communication skills with persons of different cultures/origins/countries
• Professional demeanor and dependable work ethic
• Flexibility to work beyond regular working hours if necessary.
• Display passion for the Company’s Core Values

Physical Requirements:

Occasionally exert up to 10 lbs. of force to push, pull, lift, or otherwise move objects. Have visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal. Speak, type and/or sit for extended periods of time. Consistent attendance is an essential function of the job.