Trade Development Assistant

Trade Development Assistant

Job Title: Trade Development Assistant

Assists with various customer accounts, promotions, and other activities to generate company growth and development. Reports to the Trade Execution and Development Manager and liaises with senior management to meet various deadlines.

Job Duties:

• Performs clerical duties, including, handling incoming calls and other communications
• Assist the Trade Execution and Development Manager with internal updates reminders and deadlines.
• Filing departmental documents
• Help with external sales and trade promotions where necessary
• Contact potential or inactive customers to inform them about a product or service and maintain a call log for useful information
• Direct prospects to the Trade, Execution and Development Manager when needed
• Take and process orders in an accurate manner
• Answer questions about products or the company
• Ask questions to understand customer requirements and close sales
• Provide information on updated customer accounts
• Meet sales quota and facilitate future sales
• Process the monthly aging and pertinent sales reports
• Call customers who have delinquent accounts
• Handle customer grievances to preserve the company’s reputation
• Prepare packages for overseas shipments and enter them in the online system 
• Managing and transferring of sales orders to the Delivery Men on ZOHO
• Any other duties assigned

Requirements:

• Minimum of 4 CXCs 
• Minimum of 2 years Sales experience
• Mastry of Basic Office Management Procedures
• Basic Proficiency in Microsoft office
• Exceptional Customer Care and Communication Skills
• Ability to Maintain a Strict Level of Professionalism, Confidence, Confidentiality, Enthusiasm and Reliability
• Attention to Detail, Strong Problem-Solving and Organizational Skills