Customer Service Assistant

The Customer Service Assistant provides quality service to both internal and external customers by ensuring that incoming calls, visitors and information are received, screened, and directed in an effective manner.

Responsibilities/Accountabilities

• Receives, screens and transfers incoming phone calls to relevant parties in a manner that reflects a positive image of the Commission. 
• Takes accurate messages and passes same to the respective personnel in a timely and efficient manner. 
• Makes calls on behalf of Officers of the Commission. 
• Greets and assists visitors in a cordial manner by listening to and understanding their requests and accurately guiding them to the respective individuals, Divisions or Departments in a timely manner. 
• Maintains excellence in customer service when treating with requests or issues of callers or visitors.  
• Maintains and updates the Staff and Divisions/Departments telephone directories. 
• Assists with updates and maintains databases as required. 
• Collects incoming correspondence, logs date and time of receipt and forwards to Records Management. 
• Keeps a safe and clean reception area by complying with procedures, rules, and regulations. 
• Manages the flow of traffic through the reception area to maintain an environment that reflects a positive image of the Commission. 
• Assists with sourcing quotations for goods and services as required and prepares summaries on costing. 
• Assists with the scheduling of mail delivery, as required. 
• Performs general administrative support duties such as filing, faxing, photocopying, and binding. 
• Performs other related duties as required.

Minimum Qualifications, Experience & Knowledge

• 5 CXC/GCE O’ Level passes inclusive of Mathematics and English. 
• 1 year’s experience in a similar position. 
• Customer Service training will be an asset. 
• Any other equivalent combination of education, training and experience.