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Technical Support Officer
Not Disclosed
- Port-of-Spain
- See description
- Permanent full-time
- Updated 27/09/2023
- Human Resources
Technical Support Officer
Interested persons are invited to apply for the position of Technical Support Officer within the Information Technology Department.
Position Purpose:
To provide support on operational issues and problems associated with the performance and availability of all IT system related resources.
Main Duties & Responsibilities:
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Assist with the design, development, user-acceptance testing, training and documentation of in-house software applications;
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Troubleshoots and maintains off-the-shelf and in-house software using software development techniques and knowledge and provides technical support where required;
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Assist in the research, evaluation and deployment of new IT solutions both hardware and software and make recommendations for the improvement of IT operations;
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Analyses data mining requirements, disaster recovery requirements, backup and data redundancy requirements and recommends improvements to existing systems to ensure that business needs are met;
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Assists in providing users with IT training suitable to their functions. Ensures that users achieve adequate levels of competency in their use of the company’s systems;
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Provides Disaster Recovery and Business Continuity support in the event of system outages;
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Assists with all end of period processing and reporting as required;
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Maintains all IT systems user documentation and databases, prepares training manuals for user training;
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Assists in the installation and configuration of hardware and software;
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Assists in the maintenance and upgrade of hardware peripherals;
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Assists with the design, programming and technical support of the company’s website;
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Performs any other duties incidental to the above and which may be assigned from time to time by the Head of Department.
Job Knowledge and Skills:
Technical
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Knowledge of Installed Application software, all leading edge technologies & tools;
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Knowledge of server hardware and operating systems;
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Knowledge of IT concepts, data management systems and internal processes;
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Knowledge of project management techniques and tools;
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Knowledge of programming languages and techniques;
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Knowledge in the following applications; PHP, MySQL, HTML, CSS, JQuery, JavaScript, SQL, XML & JAVA
Personal
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Is dependable and displays a high level of reliability;
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Is flexible in attitude of acceptance to diverse views and opinions;
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Can perform in a high stress environment;
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Is achievement oriented and displays a high level of integrity;
Inter-personal
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Is able to communicate clearly and consistently both orally and in writing, is also a good listener;
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Works well with others, taking into account their needs and desires;
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Is able to consider the impact of decisions and actions within the context of corporate goals;
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Is a good team player.
Minimum Requirements:
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BSc Information Technology or equivalent certification
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Three (3) years Programming Experience;
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Experience in Systems Analysis & Design, Operating Systems (Os400, Windows, NT), Hardware
Systems (ISeries, Windows, PCs).
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Good punctuality and attendance records.
Ref: Technical Support Officer
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