Learning Management Officer (K-JESS)

The KJESS HR Learning Management Officer is responsible for performing various tasks in accordance with standard operating procedures within the Client’s HR LM process area. This position applies knowledge, independent judgment, and firm policies to complete moderate to complex LM processes.

***Only applications submitted via the link for the respective roles will be considered.***

Opportunity Overview:

 KPMG Jamaica has a delivery center named “Jamaica Extended Support Services (JESS)” operating from Kingston, which is contracted to provide back office support to its member firm KPMG United States (“the Client”).  The Clients’ HR function is expanding operations at JESS to support the Learning Management process area.  Team members within the delivery center work with Client’s stakeholders under a team extension model to support Client’s back office operations.

  Job Profile

The KJESS HR Learning Management Officer is responsible for performing various tasks in accordance with standard operating procedures within the Client’s HR LM process area. This position applies knowledge, independent judgment, and firm policies to complete moderate to complex LM processes.  The Officer performs work of a technical or analytical nature, requiring special skills, training, and related experience.

The JESS Officer reports primarily to the JESS Learning Management Team Lead but will also take direction from other HR Client team members who are accountable for supported work.

JOB RESPONSIBILITIES

• Review training program content and materials to ensure it meets regulatory requirements and firm compliance
• Review of document submission to ensure accuracy
• Scrub Course attendance documentation in readiness for CPE accreditation
• Serve as primary contact for KPMG professionals and clients regarding course information related to CPE credit inquiries via HR Platform
• Research, resolve and monitor customer issues and inquiries while providing the highest level of internal and external customer service
• Participates in open exchange of information across all teams and stakeholders

Education/Experience

• Minimum one year of recent human resources experience preferably within a professional services firm or similar environment
• Bachelor's degree (or equivalent work experience) from an accredited college or university or equivalent work experience
• Proficient with Microsoft Office Suite applications including Word, Excel and Outlook
• Ability to exercise independent judgment to make day to day decisions with minimal supervision; ability to work on deliverables concurrently, maintaining quality deliverables
• Demonstrates strong attention to details; excellent communication, interpersonal, organizational, analytical skills
• Excellent verbal/written communication and interpersonal skills; strong customer service ability, analytical, decision-making and problem-solving skills

Please view the Job Description and APPLY on our job webpage immediately below:

Learning Management-Officer (APPLY HERE)

Only applications submitted via the job's webpage will be considered.

Learn more about JESS here: K-JESS Homepage