IT Technician
Urban Development Corporation of Trinidad & Tobago (UDeCOTT) Ltd
- Port-of-Spain
- Not disclosed
- Fixed term contract
- Updated 19/09/2023
- career@udecott.com
IT Technician
Summary:
The Service Desk Technical is required to provide ‘Tier one’ technical and non-technical support to end-users by resolution of ICT related incidents, inclusive of issuance, maintenance and repair of computers, peripheral ICT equipment and software applications to achieve end user functionality in accordance with pre-determined standards.
The incumbent is also required to configure, install, maintain, troubleshoot and upgrade computer hardware, software and peripheral equipment and make recommendations as appropriate.
Education, Knowledge and Experience
OR Equivalent combination of Qualification, Training and Experience
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Key Duties & Responsibilities:
Help Desk Functions
- Receives end-user requests via telephone, email and/or intranet etc.; and records activity using approved software
- Physically or remotely diagnoses user problems and resolves in accordance with standards
- Tests and documents procedures for new or modified software, hardware and connected equipment
- Tests equipment and keeps log of operational status
- Evaluates software and hardware needs of End User where applicable
- Provides PBX and mobile phones support to specific end-users.
- Maintains accurate records of service calls and their resolution, and escalating issues
- Provides immediate support to end-users where practical, or takes alternative action as applicable
- Logs all relevant data in the approved Helpdesk System.
- Creates and administrates accounts, accesses control and permissions to the network resources
- Maps users to relevant network drives and resolution of drive access issues.
- Ensures accounts are disabled in accordance with instructions
Other Technical Support
- Installs computer hardware, software and telephone equipment following design or installation directions
- Maintains computers and peripherals such as printers, scanners and related hardware; performs repairs and upgrades where required.
- Assists in documentation of procedures relative to the job function
- Assists in monitoring and ensuring end users adherence to all IT policies and procedures
- Researches and prepares recommendations for the acquisition or upgrade of computers, network hardware and peripheral equipment and software.
- Prepares and maintains updated relevant documentation (e.g. inventory, software summary, mobiles, broadband wireless)
Reports
- Reports network issues and recommendations in accordance with procedures
- Prepares and submits daily/weekly/monthly/ad hoc reports in approved formats and timeframes
- Performs any other duties related to the job function as may be assigned
Kindly submit copies of relevant academic qualifications inclusive of Cover letters and CV's. Please note that ONLY academic qualifications from accredited instituitions will be accepted.
All applications must be submitted by 4.00pm on October 02, 2023. Hard copy applications should be submitted to:
Divisional Manager, Human Resources, Level 5, UDeCOTT Head Office, 38-40 Sackville Street, Port of Spain
Urban Development Corporation of Trinidad & Tobago (UDeCOTT) Ltd
- 38-40 Sackville Street, Port of Spain, Trinidad, WI
- 1 (868) 225-4004