Collection Officer

Collection Officer

                                                                          JOB DESCRIPTION

COLLECTION OFFICER

Brief Description: Locate and notify customers of delinquent accounts by mail, telephone, whatsapp, or personal visit to solicit payment. Duties include but not limited to following up on delinquent accounts and updating customer files; preparing statements to credit department if customer fails to respond; initiating repossession proceedings and keeping records of collection and status of accounts.

Core Functions:

1. Continuously monitor and follow-up delinquency portfolio assigned
2. Check reminders daily and do the necessary follow-up
3. Ensuring that delinquent accounts are recommended to Bailiff/Collector on a timely basis.
4. Log all communication and contact made with the client to the client’s file
5. Prepare demand letters for delinquent clients
6. Visit and call employers regarding delinquent accounts etc
7. Facilitate payment arrangements for delinquent clients upon approval by  Department Supervisor
8. Prepare and submit security release request for approval (ensuring that late fees, storage fees, wrecker fees, bailiff fees etc are posted before submission)
9. Prepare credit letters, status letters,  stop order letters, cancellation letters etc for approval by Department Supervisor
10. Assist in the check-off and logging of seized vehicles.
11. Ensure that clients leave a Google review after interaction with the company
12. Perform other related duties as assigned or requested.