Change Manager / Communication Specialist

Change Manager / Communication Specialist

About FGB

First Global Bank is a Jamaican-based commercial bank and a wholly-owned subsidiary of GraceKennedy Limited. Operating since 2002, FGB has a reputation of redefining the banking experience through its commitment to technology and a high standard of service delivery. The bank was first to deliver several digital channels including the Caribbean’s First Video Teller Machine and expanded service delivery through agent banking services. FGB also offers one of the best rated online banking platforms (Global Access). First Global Bank currently operates eight (8) main branches and fourteen (14) banking agents across Jamaica.

 CHANGE MANAGER/ COMMUNICATION SPECIALIST

Purpose of position

•  Develop and implement, change management strategies and oversee organizational changes that maximize employee and customer adoption. Anticipate and minimize resistance behaviours to required changes and plan accordingly as a part of the Core Banking Project.   
• Drive adoption and utilization of changes that impact employees to increase benefit realization, value creation, Return on Investment (ROI) and achievement of results and outcomes.

Principal Responsibilities:

       1. Develop comprehensive change management strategies and plans aligned with organizational goals, considering               the impact on customers, staff, processes and technology.

• Conduct change impact analysis on stakeholders, processes and technologies.
• Identify resistance to change and design and implement resistance management strategies and activities.
• Perform change risk analysis and design risk mitigation strategies.
• Leverage structured change management methodology, process and tools to create a strategy to support adoption of changes required by the project.

1. Identify and engage key stakeholders, including executives, managers, and employees, to gather support and ensure effective communication throughout the change process.
2. Lead the execution of change initiatives, coordinating activities and monitoring progress to achieve desired outcomes within specified timelines.
3. Create clear and compelling communication materials to inform employees about changes, along with designing and delivering training programs.

• Provide input to the design of appropriate and targeted communications for stakeholders.

Required Qualification, experience and key competencies: 

The successful candidate should have:

• Master’s degree in HR /Business Administration or related field
• Five (5) years’ experience in communications, training and change management/change-related areas
• Prosci Training is an asset
• Change management certification or designation
• Acute business acumen and understanding of organizational issues and challenges
• Solid understanding of communications strategies and activities
• Experience and knowledge of change and communication management principles, methodologies, and tools, as well as training methods and learning effectiveness
• Flexible and adaptable and capable of working in ambiguous situations
• Excellent communication, coaching, and mentoring skills
• Good analytical and problem-solving skills
• Proficiency in MS Office Suite.