Office Assistant

Office Assistant

Job Description:

Office Assistant (Part-Time 24 hours per week with potential for full-time employment)

Mission:  

To provide exceptional customer service as the first point of contact for our patients, ensuring a welcoming and efficient experience.

The Role:

You are the face of our practice and a multitasker who excels in a fast-paced setting. Strong organizational and communication skills are essential. Comfort discussing fees and handling payments is mandatory, as is a commitment to ongoing learning and improvement.

 Responsibilities:

1. Client Interaction: Manage incoming/outgoing calls and appointments. Check-in and follow up with patients for satisfaction.

2. Office Software: Use provided software for appointment scheduling, communication tracking, and payment processing.

3. Financials: Handle invoicing, payment collection, and discuss fee structures. Monitor and reconcile daily takings.

4. Environment Management: Maintain a clean and organized clinic space; prepare the clinic for daily operations.

5. Communication: Articulate the value of our services and products, and engage in fee discussions. Keep a pulse on patient satisfaction levels.

6. Reporting: Compile and update daily, weekly, and monthly performance and financial reports.

7. Meetings: Attend and document weekly staff meetings and individual performance reviews.

8. Marketing Support: Contribute to social media activities and uphold brand standards.

9. Compliance and Documentation: Maintain up-to-date procedure guidelines and assist in drafting letters and conducting transactions for insurance claims.

Skills Required:

• Grade I or II at CXC in Maths and English
• Proficiency in office software
• Strong communication and interpersonal skills
• Organizational and multitasking ability
• Attention to detail and problem-solving
• Comfort with KPIs and performance metrics
• Positive attitude and adaptability

Compensation:

Remuneration: Competitive hourly rate with room for growth.

Progress Meetings:

• Weekly one-to-one meetings for performance review and ongoing support.

This role offers the opportunity for career development in a collaborative and professional healthcare setting. You'll be an integral part of our mission to deliver top-notch care to our patients.

Please apply if you're looking for a role that will challenge and fulfill you professionally.