Network Specialist
Outsourcing Management / Itel
- Hanover / St. James / Westmoreland
- Not disclosed
- Permanent full-time
- Updated 08/10/2023
- Natasha Jones-Thomas
We are now hiring Network Specialists, apply today!
We're thrilled that you're here to explore the details of your next career step. Before proceeding with your application, we kindly request that you carefully review the requirements for this position. It is essential to ensure that you meet the necessary qualifications and are authorized to work in the country where this position is located. By fulfilling these criteria, you increase your chances of being shortlisted and joining itel at the earliest opportunity.
You will be expected to:
(i) Receive service orders
(ii) Accurately enter customer information into the client’s systems
(iii) Conduct customer needs assessment with respect to the client’s defined processes and procedures, and issue resolution based on that assessment
(iv) Make follow-up contacts as necessary
(v) Provide other support to customers and advisors of the client, as necessary. Each Advisor shall use order guidelines provided by the client, online reference tools, and other applications as designated by the client. When necessary, Contractor will interface directly with the client’s support teams for the purposes of escalating issues and providing training.
Qualification
- Associate degree (preferred)
- 2+ years professional work experience
- 3+ years data entry experience
- Experience in Telecommunications or Cable industry (preferred)
Skills & competencies:
- Critical thinking
- Detailed oriented
- Problem solving (Ability to proactively resolve complex order/process issues effectively, independently and manage work autonomously
- Multitasking (Ability to comfortably manage multiple software programs and exhibit good prioritization during simultaneous projects/tasks)
- Adaptability - Ability to adapt to rapid changes in processes, programs, and product
- Possess the ability to process, understand and apply large volume product knowledge/workflow & processes
- High degree of personal responsibility and open to feedback
- Able to work with a sense of urgency
- Reliable and demonstrates good attitude
itel is the largest Caribbean-born customer experience provider and we are now an award-winning international company. We take pride in empowering our teams, treating every member like family.
itel is an equal opportunity employer offering competitive pay, as well as a whole host of benefits designed to support employee comfort, and wellbeing. This includes paid training, opportunities for career advancement & development, as well as medical and life insurance, in a fun and inspiring work environment with great on-site amenities.
All you need is a valid Jamaican National ID Card, a personal commercial bank account (National Commercial Bank or Bank of Nova Scotia), and a valid Police Record Certificate, in addition to having the necessary academic qualifications and experience for the position that best suits you.
Outsourcing Management / Itel
- 38 Coconut Drive, Freeport House, Montego Bay, Jamaica